xbox: "nose puede procesar su pago, ponerse en contacto con la asistencia de microsoft"[Xbox: ...

Bueno, hoy vi que en un juego llamado fortnite tenian un pack y me dispuse a comprarlo pero al dar la informacion de mi tarjeta paso de que "no podemos procesar su pago, pongance en contacto con asistencia microsoft" y ya lo intente comunicarme con ellos
y nada sigo con el mismo problema, y si puedo utilizar mi tarjeta ya que ahi pago lo de xbox live y asi, espero y alguien me puedo ayudar en esto, muchas Gracias por su atencion

Translations: [Well, today I saw that in a game called Fortnite had a pack and I decided to buy it but to give the information of my pass card that "We can not process your payment, pongance in contact with Microsoft support " And I try to communicate
with them and nothing I follow with the mism or problem, and if I can use my card and there I pay the Xbox Live and so, I hope and someone I can help me in this, thank you very much for your attention ]

:)

 

Problema

no se puede procesar tu pago. Ponerse en contacto con asistencia microsoft

 

No me deja hacer ninguna compra [Won't let me make any purchases ]

Quiero comprar pavos en Fortnite y me sale un error "Ponerse en Contacto con la asistencia de Microsoft" No se puede procesar tu pago.

y me sale esto abajo a la izquierda "eAzcgC48y0euK9ph.31.3.1.3.2.1.15.13

Ayuda Porfavor

[Translation -

I want to buy turkeys in Fortnite and I get an error "Contact Microsoft support " You can't process your payment.
And I get this down to the left "eAzcgC48y0euK9ph. 31.3.1.3.2.1.15.13 help please]

 

Hola,me pasa exactamente lo mismo,desde Argentina.alguna solución?

 

Sorry to hear it. Please log in to your
Microsoft Account page and make sure your billing details are up to date by double checking your address and country match the country you live in. If you still have issues with purchasing then you'll need to arrange a call back with support via their
contact site.

 

Mi información de facturación es perfecta. He actualizado pero no me deja, no puedo hacer una llamada ya que esta semana estaré ocupado.

 

there is no other method?

 

Hi Boss !

As provided above the best way to reach Live Support would be here: Contact Us | Xbox Support

Since in this case it's something blocking the payment to go through and to fix it or figure out what it is we need access to the account, and that's something only available through Live support either Chat or Phone support.

It's going to ask if you want help from the virtual agent select
no thanks, pick the category (Billing) and just pick a contact method
(request a call from support or Chat is faster).