Xbox no longer works since update! Please help.

Frank832 · Sep 8, 2016

Hi guys, so the other day I downloaded the new update.. only after completing the first stage, upon the system reboot, the xbox crashed! I left it for a couple of hours but there was only a black screen. Now when I turn it on, the front white light comes
on but that's about it - the controller no longer connects, I have a black screen, it doesn't even sound like the console is powering up fully. I have no idea what to do and cannot even access the troubleshoot menu by holding down the 3 buttons. I'm worried
it's completely broken, but feel a little hard done by as this was 100% not my fault. If anyone could give me any advice, I'd appreciate it sooooooo much! Thanks.

:)

DerMegaAnwalt90 · Sep 8, 2016

preview update brick my xbox one

PLEASE HELP !! my xbox one is no longer since yesterday I need the software update rs3_release_xbox_dev_1711.171024-1923. microsoft can not help me OSU1 or 2 does not work ....please give me a link something major thing I get my console back to work

ConvexMoney899 · Sep 8, 2016

Microsoft Solitaire Collection

since a windows 10 update I can no longer play my Microsoft solitaire collection with out the adds...help please!

Mister Mascot · Sep 9, 2016

Hey there Frank832,

Sorry to hear about the startup issues. Please take a look at this guide and select "Troubleshoot a system update error" and run through those steps to see
if that helps out.

Mister Mascot

Hey there Frank832,

Sorry to hear about the startup issues. Please take a look at this guide and select "Troubleshoot a system update error" and run through those steps to see
if that helps out.

Miss Bijoux

Hey guys -

Sorry to hear about the issue. I would recommend attempting the
Offline System Update to see if that helps your Xbox One console start up. If that doesn't help, unfortunately your Xbox One may be in need of repairs. That process can be initiated via the
Online Service Center.

Keep us posted!

TAHarvey

Similar thing happened to me and I posted this after speaking b to Xbox support

So I received the update or go offline screen around Monday. I accepted the mandatory update and it failed. The system will not turn on. I have unplugged everything and followed all knowledge base articles but nothing works. update clearly killed my
systems and MS's answer is for me the consumer who had no choice but to update to now pay$135 for repair because it is out of warranty.

i have been an Xbox customer since Halo 1 and on XBL for 12-13 years. I bought 360 and One at launch. I been through red ring of death and replacement of my launch One due to disc drive problems. As a loyal customer, MS wants to screw the consumer when
both it and Sony have faced lawsuits over mandatory updates on several occasions over past 10 years. I post this because other consumers should post and MS should listen.

edango09

Exactly my problem i cannot even access the troubleshoot menu by holding down the 3 buttons... It's totally dead. (Sometimes it try to start but it stuck in the green screen and after some time it become black, but most of the time just black screen/no signal),
Help please.

InnisTheLegend

I have the same problem, takes ages for the TV to receive a signal and when it does, the green screen and logo pop up for about a minute then it goes to the home screen.

Xbox no longer works since update! Please help.