Xbox no longer working after update! Please help.

Discus and support Xbox no longer working after update! Please help. in XBoX on Consoles to solve the problem; Hi guys, so the other day I downloaded the new update.. only after completing the first stage, upon the system reboot, the xbox crashed! I left it for... Discussion in 'XBoX on Consoles' started by Frank832, Sep 8, 2016.

  1. Frank832
    Frank832 Guest

    Xbox no longer working after update! Please help.


    Hi guys, so the other day I downloaded the new update.. only after completing the first stage, upon the system reboot, the xbox crashed! I left it for a couple of hours but there was only a black screen. Now when I turn it on, the front white light comes
    on but that's about it - the controller no longer connects, I have a black screen, it doesn't even sound like the console is powering up fully. I have no idea what to do and cannot even access the troubleshoot menu by holding down the 3 buttons. I'm worried
    it's completely broken, but feel a little hard done by as this was 100% not my fault. If anyone could give me any advice, I'd appreciate it sooooooo much! Thanks.

    :)
     
    Frank832, Sep 8, 2016
    #1
  2. juggsdime
    juggsdime Guest
    TODAYS UPDATE WTH

    So my xbox updates today and after the update finshes my avatar and my gamer points no longer show up...Can someone please help me..furstrated
     
    juggsdime, Sep 8, 2016
    #2
  3. motlag
    motlag Guest
    xbox one controller update

    Xbox one controller stop working after update from Xbox accessories app, I'm using wireless adapter for windows ,please help.
     
    motlag, Sep 8, 2016
    #3
  4. Qwertei
    Qwertei Guest

    Xbox no longer working after update! Please help.

    Hey there lets leave the console on for a hour uninterrupted. Please also make sure that the console doesn't auto turn off due to inactivity because it will do that still.

    If it still doesn't work turn the console on then hold the power button on the system for 8 seconds until power off then unplug it (Power, HDMI etc) for 5 minutes then plug it back in boot up the system and see if it made any changes.

    If it works be sure to remove any external HDD's while updating the system as it isn't good to have them connected.
     
    Qwertei, Sep 9, 2016
    #4
  5. edango09
    edango09 Guest
    Exactly my problem i cannot even access the troubleshoot menu by holding down the 3 buttons... It's totally dead. (Sometimes it try to start but it stuck in the green screen and after some time it become black, but most of the time just black screen/no signal),
    Help please.
     
    edango09, Sep 9, 2016
    #5
  6. TAHarvey
    TAHarvey Guest
    Similar thing happened to me and I posted this after speaking b to Xbox support

    So I received the update or go offline screen around Monday. I accepted the mandatory update and it failed. The system will not turn on. I have unplugged everything and followed all knowledge base articles but nothing works. update clearly killed my
    systems and MS's answer is for me the consumer who had no choice but to update to now pay$135 for repair because it is out of warranty.

    i have been an Xbox customer since Halo 1 and on XBL for 12-13 years. I bought 360 and One at launch. I been through red ring of death and replacement of my launch One due to disc drive problems. As a loyal customer, MS wants to screw the consumer when
    both it and Sony have faced lawsuits over mandatory updates on several occasions over past 10 years. I post this because other consumers should post and MS should listen.
     
    TAHarvey, Sep 10, 2016
    #6
  7. Frank832
    Frank832 Guest
    Squid CA, thank you for your response but unfortunately neither suggestion worked Xbox no longer working after update! Please help. :(

    I've tried everything but I think there is no saving it now. I'm feeling totally frustrated too as I have also been told i'd have to fit the bill for the repair as my console is out of warranty! Even though this was not my fault at all and I've also been
    loyal to the xbox for 10+ years. Seems like loyalty means nothing!
     
    Frank832, Sep 10, 2016
    #7
  8. Xbox no longer working after update! Please help.

    I have the same problem, takes ages for the TV to receive a signal and when it does, the green screen and logo pop up for about a minute then it goes to the home screen.
     
    InnisTheLegend, Sep 11, 2016
    #8
  9. Miss Bijoux
    Miss Bijoux Guest
    Hey guys -

    Sorry to hear about the issue. I would recommend attempting the
    Offline System Update
    to see if that helps your Xbox One console start up. If that doesn't help, unfortunately your Xbox One may be in need of repairs. That process can be initiated via the
    Online Service Center.

    Keep us posted!
     
    Miss Bijoux, Sep 13, 2016
    #9
  10. TAHarvey
    TAHarvey Guest
    Miss Bijoux,

    Doesn't help though if the system won't turn on as is my problem and others. Also doesn't help that MS wants re consumer to pay for something the mandatory software update caused.
     
    TAHarvey, Oct 31, 2018
    #10
  11. Miss Bijoux Win User

    Xbox no longer working after update! Please help.

    Hey guys -

    Sorry to hear about the issue. I would recommend attempting the
    Offline System Update
    to see if that helps your Xbox One console start up. If that doesn't help, unfortunately your Xbox One may be in need of repairs. That process can be initiated via the
    Online Service Center.

    Keep us posted!
  12. TAHarvey Win User

    Xbox no longer working after update! Please help.

    Similar thing happened to me and I posted this after speaking b to Xbox support

    So I received the update or go offline screen around Monday. I accepted the mandatory update and it failed. The system will not turn on. I have unplugged everything and followed all knowledge base articles but nothing works. update clearly killed my
    systems and MS's answer is for me the consumer who had no choice but to update to now pay$135 for repair because it is out of warranty.

    i have been an Xbox customer since Halo 1 and on XBL for 12-13 years. I bought 360 and One at launch. I been through red ring of death and replacement of my launch One due to disc drive problems. As a loyal customer, MS wants to screw the consumer when
    both it and Sony have faced lawsuits over mandatory updates on several occasions over past 10 years. I post this because other consumers should post and MS should listen.
  13. edango09 Win User

    Xbox no longer working after update! Please help.

    Exactly my problem i cannot even access the troubleshoot menu by holding down the 3 buttons... It's totally dead. (Sometimes it try to start but it stuck in the green screen and after some time it become black, but most of the time just black screen/no signal),
    Help please.
  14. InnisTheLegend Win User

    Xbox no longer working after update! Please help.

    I have the same problem, takes ages for the TV to receive a signal and when it does, the green screen and logo pop up for about a minute then it goes to the home screen.
  15. Qwertei Win User

    Xbox no longer working after update! Please help.

    Hey there lets leave the console on for a hour uninterrupted. Please also make sure that the console doesn't auto turn off due to inactivity because it will do that still.

    If it still doesn't work turn the console on then hold the power button on the system for 8 seconds until power off then unplug it (Power, HDMI etc) for 5 minutes then plug it back in boot up the system and see if it made any changes.

    If it works be sure to remove any external HDD's while updating the system as it isn't good to have them connected.
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Xbox no longer working after update! Please help.

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