Xbox no functioning after an update

Hi

If you are struggling with updating your console can you please try
completing the update offline as guided here to see if this helps with your problem.

UPDATE: This major problem only happens after I set my power options to energy-saving and after turning on the Xbox One, everything is gone. Instant-on seems to keep the update as functional as it is.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

I am happy to know that it's working now! Please stay healthy and safe.

After updating the controller, through the xbox or the computer, it returns to being non-functional as I've described (only working with Steam). When trying to connect to the PC with bluetooth with the update installed, 2 separate inputs appear in the bluetooth "add a device" list. One of them is blank, and the other has "input" beneath it. This happens even after I've completely removed all xbox controller connections, including the wired ones. I can connect to the blank one but with no functionality and I cannot connect at all to the one that says "input".

After reverting, only the connection that has "input" beneath it is listed. This one is the one I connect to with full functionality.

So to summarize:

With the update - 2 connections are shown. One I can connect to but with no functionality and the other I can't connect to at all

Without the update - Only one connection is shown and I can connect to it with full functionality.

Power cycle the Xbox and your network. Unplug the power from the Xbox and then unplug the power from your network and let everything sit for a few minutes. If you have anything plugged into the USB ports on the Xbox, remove it.

Power up your network and when that's back up, then power up the Xbox and try the update again.

There are two Console Reset options -

- Reset and REMOVE everything or

- Reset and KEEP MY GAMES AND APPS ( it does remove the accounts from the xbox but you can add those back)

You might try and see if you can try the Reset and KEEP MY GAMES AND APPS and see if that helps.

If you can't get to the Console reset screen, here's the steps to try to get to the troubleshoot menu and choose the reset console.

You'll have to use the d-pad to navigate around this menu

Check to see if you can bring up the Xbox Startup Troubleshooter
Depending on how recently your Xbox One console was last updated, you may be able to perform an offline system update using the Xbox Startup Troubleshooter. To see if this option is available on your console, follow these steps:

1. Unplug the network cable if you're using a wired network connection.
2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
   
3. Wait 30 seconds, and then plug the power cord back in.
4. Press and hold the BIND button (located on the left side of the console) and the
   EJECT button (located on the front of the console), and then press the
   Xbox button on the console.
5. Continue holding the BIND and EJECT buttons for 10-15 seconds.
6. Listen for two “power-up” tones a couple of seconds apart. You can release the
   BIND and EJECT buttons after the second power-up tone.

When the console powers up, you will see the Xbox Startup Troubleshooter, if available:

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