Xbox new digital Refund system.... WHERE IS MY REFUND?

Xbox's new system is a joke and a waste of time. I easily received a digital refund after my son made an accidental purchase last year... that was when you could actually talk to a person. During that conversation I asked them to remove my debit
card from his account... Since then I have had them automatically renew his gold membership without me approving it, I have had 2 more "accidental" charges from his friends on his xbox (the latest being $110 on VBucks) which caused me numerous over withdrawal
fees! I have resubmitted my request numerous times and have yet to receive a reason why they are denying it. I have managed to keep my son and his friends from spending the Vbucks as well and the purchase before that was a digital game that we still have yet
to download and that happened in February. I have tried calling and they tell you to use the form.. I have tried the online chat... even that is automated and only brings me to the form or to this forum. My last attempt was when I responded to all of my
refund request emails and still haven't received a response. My last resort... File with the better business bureau or take to social media. I didn't agree to these charges and I requested my card be taken off of his account over a year ago!!!!! Why do I have
to suffer because that didn't happen?! Not only that but not even be able to get a single response. I am a single mom with two sons, one of which is special needs. I don't have the time or the money to continue threw this and I have always been a loyal customer.
Always upgrading systems buying xbox cards for my son to redeem. Even I play and download games on it. After the second accidental purchase and 3 hours on hold with customer service who just told me to use the online form which kept bringing me in circles
and never actually let me submit one (they must have just launched it then) I gave up. $40 of hard earned money and never downloaded the game.. I went online and this time removed my debit card myself.... So how does this keep happening?!! After suffering
not just 1 BUT 5 OWD FEES AT $36 A PIECE I am still trying to catch back up. I am out over $200 due to this accidental purchase that I still have not let me son spend because I hope that one day I might actually be able to get back $100 of that money in the
form of a refund from XBOX because my card shouldn't have been on there in the first place and I DID"T MAKE THE PURCHACE AND IT IS STILL JUST SITTING ON HIS ACCOUNT!!! Maybe you should care a little more about your customers.... maybe if they put some much
time and effort into that refund then they actually need it or deserve it or at least a REAL person to give them an explanation!! I thought you were an excellent company a year ago and was very satisfied even after sitting on hold for hours.... Now I am switching
to PLAYSTATION!!! just because my hate for you is that strong! HAVE A GREAT DAY! oh and my question I guess was... WHERE IS MY REFUND?!

:)