Xbox new controller fails .... consumer must pay shipping..

Discus and support Xbox new controller fails .... consumer must pay shipping.. in XBoX on Consoles to solve the problem; Hey All I purchased a new Xbox 0ne s in Nov 2018 (week before black Friday ) Forza bundle had problems with controller connecting right out of the... Discussion in 'XBoX on Consoles' started by GarySmithers1, Jan 8, 2019.

  1. GarySmithers1
    GarySmithers1 Guest

    Xbox new controller fails .... consumer must pay shipping..


    Hey All

    I purchased a new Xbox 0ne s in Nov 2018 (week before black Friday ) Forza bundle had problems with controller connecting right out of the box.. contacted support .. got it working ... a few days later same issue.. On Black friday purchased additional controller
    ... this thing is rock solid.. Xmas come new games etc ... buy the grand kids a new game the controller wont stay connected again....

    long story short ... got repair order etc ...

    No return label provided???

    go to chat and ask they it is up to me to pay for shipping a defective product $17.07 cad to ship it ! After you spend $300.00... This is just wrong ...

    Why ?

    not enough profit in a controller or you know the products are poor so make the end user pay for your mistakes ...

    I made a mistake purchasing your product

    I wish a had of purchased the PS4

    Big corporation ... big profits ... crappy customer care

    I would like a refund of the $17.07 shipping cost and a change in policy

    Cheers

    Gary

    A hoodwinked consumer

    I would like to hear any similar stories

    :)
     
    GarySmithers1, Jan 8, 2019
    #1
  2. XBF Chris J Win User

    Xbox new controller fails .... consumer must pay shipping..

    Hey Gary,

    Looks like you have 2 open threads going over the same thing. This thread will be locked as a duplicate. Any further support should be pursued through

    your original thread.

    Thank you!
  3. ILoveKnives Win User

    Xbox one controller right analogue stick drifting up

    They want you to pay shipping and handling after having paid for the early sku with the mandatory kinect that is useless. I paid to get 4 xbox's fixed last generation after paying full price for them new. I feel like I don't have the stomach to go through
    that again this generation. I understand that hardware fails, but the way they handle these known issues and expect you to pay for it makes me seriously consider just giving the playstation a go and seeing how their customer service treats their consumers.
  4. JeboYo Win User

    KI3 Season 1 Patch Update issue with Heavy Punch and Heavy Kick failing to work in game

    Submitted for new controller. 3 WEEK WAIT AND I HAVE TO PAY FOR SHIPPING BACK. THANKS XBOX!
  5. MaximumExtreme Win User

    I had to pay to ship my Broken Controller to be Replaced?

    Let me ask you this. Would you rather pay $60 for a new controller or pay $6 and some change for shipping? I had to pay to have my day one controller replaced and I only paid $6.36 for shipping.
  6. A Wise Atheist Win User

    Bring out a Xbox One bundle without Kinect for $349

    We just need to see what the consumer wants in the stores, simple. A console in a box with a controller and the leads and added extra's when 'we want to buy them'. If it must be shipped with Kinect it then at least give the consumer the ability to plug it
    in when they feel the need to do so, not the other way around. Or even register that specific kinect to your console then unplug it.
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Xbox new controller fails .... consumer must pay shipping..

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