Xbox network troubleshooting

Hello,

If you receive a “We’re not sure what’s wrong message”, it means the network connection test can’t diagnose the issue that is preventing your console from connecting to Xbox Live.

For further help, please take advantage of one of the additional support options offered in the Still need help? section.

For the best support, be sure to have the following information ready:

- Which Xbox Live connection error you're getting

- The make and model of your router, modem, or gateway, as well as any additional network hardware

- Any troubleshooting steps you may have already tried



https://support.xbox.com/en-US/help/Hardware-Network/connect-network/xbox-one-network-connection-errors#troubleshoot-network-connection-errors



It would be best to contact support about this issue.

Hope this helps😊

Hey there TheHighRise42O.

So that we can best help out, can you clarify how your Xbox 360 is connected to the internet? Are you wired or wireless? If you haven't tried already, be sure to reset your network connection by unplugging network hardware for 30 seconds and then reconnect.

added

error status report

w: 0000 - 0021

x: 8001 - 1005

y: 0000 - 0000

z: 0000 - 0000

ID: FFFF - FFFF

Hey mate, often those codes aren't as helpful as the text accompanying them. Can you please answer the bold questions listed

here?

The gateway company support hotline.