Xbox Network setting tests say "Everything is Good" but I cannot connect to Xbox ...

I recently moved to a different city with my brother for a few weeks to hep out a relative. We have both brought our Xbox Ones to play during free time down here (Me using the original packaging as carry-on during a flight, and he just putting it in his
carry-on bag for the flight.) We come from the same house, using the same Internet, on the same flight and take care of our equipment and are now in the same house, using the same Internet and everything... his works fine with no problems at all and mine does
not connect at all even once. It does not let me start games, saying I must be connected, it will not retrieve messages, it will not tell me that anyone is online or not (not that I am sure anyone is), and it will not give me anything at all that may indicate
the Internet is connected at all.

I saw a post saying I should provide this information:

What Country/State/Province do you live in? Australia, QLD

Modem brand & model number: iinet modem, model number unknown

Router brand & model number:

How many Xbox 360 and Xbox One consoles are connected to this router?: Two; my brother connected his first, a few days before mine and mine is "connected" but not working.

Wired or Wireless (for each console): Wireless for both consoles

Things you have tried: Testing connection on the Network settings menu, restarting/reconnecting a number of times,

Is UPnP Enabled? Yes/No/Unknown: Unknown

Do you have a NAT error? If so, what is your NAT type?:

Any Error Codes you encounter: No error codes at all, the network tests say "Everything is good"

Who is your ISP? (Internet Service Provider): I think it is Optus... may be Telstra though.

:)

 

SOS: can't fix my Xbox One

Hey guys sorry for the late response but I appreciate your responses! When i set a static IP address, it says "cannot connect to static IP address". When I set it at auto, it says "cannot connect to IP address". I try the test network connection and I get those messages. I tried the ethernet cable and it worked just fine.

I tried the console on two other networks. One at a friends house with a different ISP and different router and the other is my phones WiFi hotspot. it still didn't work. Both of them when I connected to the network I would test network connection and it would say it connected fine. But then I would test multiplayer connection and it would say "could not complete multiplayer test" on my hotspot, and would say "network not setup" at my friends house. I tried downloading a 17gb game demo and it sat at 0.1% for a good half hour.

I talked with someone who's an electrical engineer and is very very tech savvy and he pinged the xbox with the router and said it's connected fine. The router is able to see the xbox with no issue. He's convinced something got screwed up when Microsoft repaired my wireless adapter.

 

For those having trouble signing in. Error Code: 0x800488FC​

Sign in problem is NOT fixed. No error code but can't connect to xbox live. Network test is fine, all other devices get internet service. Multiplayer test says try again. Of course cant play any downloaded games because cant verify account.

 

Hi there ! I've had the similar problem when I first moved to Australia and I had TPG as my provider.

I'd recommend trying this restoring the networking hardware back to factory defaults, which will reset the network back to square one allowing the DHCP table to be refreshed and then it will start assigning new ip address to your devices (yeah it maybe annoying
but that you should be able to start off on a new slate and get all the devices connected again)

but if your not willing to give this option a go, then try going "offline" first then you should see an option (assuming the xbox one has the issue) saying forget wireless network then hit that and Once you've completed that step try powercycling the xbox
and going online again

 

Thanks for the advice, I will most certainly give it a try!

 

Restoring the network hardware back to factory default is unfortunately not an option, as my relative only just set it up properly the way he likes, I tried your second option, Jaerowinaus, but to no avail... still looking for a fix. Thanks for the input,
anyway.

 

UPDATE: Thanks Jaerowinaus! Your second suggestion, coupled with signing out of my profile, worked!

So for any people with this problem in the future: Forgetting network, singing out of our profile, powercycling the console, and signing back in will fix this issue

 

Thank you for helping me fix this problem, although I had to sign out and sign back in twice after I powercycled it.

 

I'm glad I could help fellas! keep on rocking !