Xbox não conecta a internet [Translate] Xbox does not connect to Internet

Olá superfelipe221, tudo bem?

Você pode tentar realizar um ciclo de energia físico do console.

• Segure o botão Xbox na parte frontal do console por aproximadamente 10 segundos, o console será desligado.
• Após isso, ligue novamente e veja o problema foi solucionado.

https://support.xbox.com/pt-BR/xbox-one/console/power-cycle-console

Espero te ajudado!

Bom jogo!

[Edit - Translation] -

Hello superfelipe221, how are you?

You can try to perform a physical power cycle of the console.

• Hold the Xbox button on the front of the console for approximately 10 seconds, the console will shut down.

• After that, call again and see that the problem has been solved.

https://support.xbox.com/en-GB/xbox-one/console/power-cycle-console

I hope I helped you!

Good game!

Hey there! Can you check out this network solutionto see if that helps you out?

https://support.xbox.com/xbox-one/networking/network-connection-error-solution

Hey
superfelipe2211,

Thank you for reaching out to Xbox forums support. If you haven't already done so, go ahead and try performing a Soft console Factory
reset on your console by doing the following:

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select System.
5. Select Console info & updates.
6. Select Reset console. [KEEP MY GAMES AND APPS]

Make sure you have both your email and password on hand as you will be asked to sign back in. There is an option to delete everything and to save your games and apps; choose the latter. By performing this action, it will reestablish connection from your
network to your console.

Hope this helps! Let us know!

Felix

Xbox forums support

Ola Joao VP, o seu problema ja foi resolvido?

[Translate]

Hello Joao VP, your problem has already been solved?

testou com outros roteadores?outro modem, tente conectar o aparelho em outro lugar para saber se o problema n é sua rede.

[Translate]

Tested with other routers? Another modem, try to connect the device elsewhere to know if the problem n is your network.