Xbox Music: Cannot Remove Device For 30 Days

You'll need to contact customer support directly to see if they can assist you with removing one of your old devices. http://support.xbox.com

this is so broken, I cannot believe that I cannot play my own music in more than 30 second bursts. ARE YOU KIDDING ME MICROSOFT!!! Bring back Zune. My Surface is useless as a Music Device. FAIL!!!

Hello markdorons,

I hope this helps!

Overview

With an Xbox Music Pass subscription, you can download, stream, and listen to as many songs from the Xbox Music store as you want, as often as you want.

Associate up to four devices with your Xbox Music Pass

Your Xbox Music Pass allows you to download and sync items to a combination of four different devices which has the Xbox Music App. (This includes Windows 8 computers, tablets, Xbox 360 consoles, or Windows Phone 8 devices.) For example, you can download
music to your work computer, a laptop, a tablet device, and a Windows Phone 8. Or you can download music to one computer and then sync that music to a Windows Phone 8, Xbox 360 console, and another computer.

Once you've downloaded or synced music from your Xbox Music Pass to a computer or device, that computer or device will be associated with your Xbox Music Pass for at least 30 days.

If you want to change the computers or devices that are associated with your Xbox Music Pass (for example, say you replace your home computer), you can swap out a computer or device every 30 days.

Notes

• You can only use your Xbox Music Pass on Windows Phone 8 devices that use your Microsoft account.
  
• Xbox Music Pass is designed for a single user. If other members of your household have Windows Phone 8 devices, their own Microsoft accounts will be associated with their phones and, therefore, they would need their own Xbox Music Passes.
  

View devices that are associated with your Xbox Music Pass

Here’s how to see which devices you’ve associated with your Xbox Music Pass:

On your Windows 8 computer:

1. Start Xbox Music and sign in.
2. Open the charms bar by swiping from the right (on a tablet) or placing your cursor in the upper or lower right-hand corner of your screen.
   
3. Click or tap Settings, select Account, and then select Manage Music Pass Devices.
   

On your Windows Phone:

1. Open Internet Explorer and go to Xbox.com.
2. Sign in with your Microsoft account.
3. Tap Settings (upper right-hand corner of the screen).
4. Tap My account.
5. Tap Manage Music Devices.

Change the devices that are associated with your Xbox Music Pass

To remove a computer or device from your Music Pass

Open your account. (For information about how to do this, see the “View devices that are associated with your Xbox Music Pass” section.) Then, click Remove next to the name of the computer or device.

To add a Windows 8 computer or tablet to your Xbox Music Pass

Download an Xbox Music Pass item from the Xbox Music Store to your computer. It will be added automatically.

To add a Windows Phone to your Xbox Music Pass

Sync an Xbox Music Pass item you downloaded from Xbox Music Store to your device. It will be added automatically.

Hello DrPhibez,

I hope this helps!

Overview

With an Xbox Music Pass subscription, you can download, stream, and listen to as many songs from the Xbox Music store as you want, as often as you want.

Associate up to four devices with your Xbox Music Pass

Your Xbox Music Pass allows you to download and sync items to a combination of four different devices which has the Xbox Music App. (This includes Windows 8 computers, tablets, Xbox 360 consoles, or Windows Phone 8 devices.) For example, you can download
music to your work computer, a laptop, a tablet device, and a Windows Phone 8. Or you can download music to one computer and then sync that music to a Windows Phone 8, Xbox 360 console, and another computer.

Once you've downloaded or synced music from your Xbox Music Pass to a computer or device, that computer or device will be associated with your Xbox Music Pass for at least 30 days.

If you want to change the computers or devices that are associated with your Xbox Music Pass (for example, say you replace your home computer), you can swap out a computer or device every 30 days.

Notes

• You can only use your Xbox Music Pass on Windows Phone 8 devices that use your Microsoft account.
  
• Xbox Music Pass is designed for a single user. If other members of your household have Windows Phone 8 devices, their own Microsoft accounts will be associated with their phones and, therefore, they would need their own Xbox Music Passes.
  

View devices that are associated with your Xbox Music Pass

Here’s how to see which devices you’ve associated with your Xbox Music Pass:

On your Windows 8 computer:

1. Start Xbox Music and sign in.
2. Open the charms bar by swiping from the right (on a tablet) or placing your cursor in the upper or lower right-hand corner of your screen.
   
3. Click or tap Settings, select Account, and then select Manage Music Pass Devices.
   

On your Windows Phone:

1. Open Internet Explorer and go to Xbox.com.
2. Sign in with your Microsoft account.
3. Tap Settings (upper right-hand corner of the screen).
4. Tap My account.
5. Tap Manage Music Devices.

Change the devices that are associated with your Xbox Music Pass

To remove a computer or device from your Music Pass

Open your account. (For information about how to do this, see the “View devices that are associated with your Xbox Music Pass” section.) Then, click Remove next to the name of the computer or device.

To add a Windows 8 computer or tablet to your Xbox Music Pass

Download an Xbox Music Pass item from the Xbox Music Store to your computer. It will be added automatically.

To add a Windows Phone to your Xbox Music Pass

Sync an Xbox Music Pass item you downloaded from Xbox Music Store to your device. It will be added automatically.

Hello Tater and Strykyr,



For your specific issue with the Xbox Music Pass, you will want to get a hold of the Xbox Music official Microsoft Chat Support team. You can get that conversation started on the

Xbox Music Pass Contact Us page.



They should be able to sort it out for you quickly.