Xbox multiple currencies issue

Discus and support Xbox multiple currencies issue in XBoX on Windows to solve the problem; I have redeemed a 5 euro giftcard and a 10 euro giftcard and i have a total of 15 euros, but i have multiple currencies from my last purchase which is... Discussion in 'XBoX on Windows' started by Shadrak Themad, Dec 31, 2022.

  1. Xbox multiple currencies issue


    I have redeemed a 5 euro giftcard and a 10 euro giftcard and i have a total of 15 euros, but i have multiple currencies from my last purchase which is 2 cents. And xbox is using those 2 cents as my currency and not the 15 euros and the 2 cents are from a giftcard which is in europe. Both giftcards are europe region and i can only use the 2 cents what do i do

    :)
     
    Shadrak Themad, Dec 31, 2022
    #1
  2. ImAice Win User

    Multiple Currencies Issues

    Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

    I'm sorry but those can't be merged. Most likely, your current account region is not correct that's why you can't use the USB balance so you need to migrate your account. You can check region migration for that: https://support.xbox.com/en-US/help/account-pro...

    Take note that we can only migrate once every 90 days. I hope this helps. Feel free to ask back any questions and keep me posted.
  3. Kathy A. Win User

    Xbox multiple currencies issue

    Good day!



    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)


    [​IMG]




    Thank you for your understanding.


    Respectfully,



    Microsoft Moderator
  4. Kathy A. Win User

    Xbox multiple currencies issue

    Hello Shadrak Themad,



    Hope you are doing well. Thanks for posting to the Microsoft Community.



    First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down.



    Can you please let us know if you still need assistance with this, or if you already solved it through another path? Again, our apologies, and thank you for your understanding as we try to catch up.



    We look forward to your reply.



    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  5. Ishmael Reyes Win User

    Multiple Currencies

    That being said, how those funds can be spent then? The problem is not whether we can or not combine, the problem is what will happen with those funds in USD and how we can get them either back or some sort of arrangement.
  6. Francia J. Win User

    Multiple Currencies

    Hi FortuQP, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

    I apologize but that's not possible, you can't combine a Microsoft balance currency.
Thema:

Xbox multiple currencies issue

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