Xbox Mobile App cancels our party audio when we start a co-op game

Hello Jon Bisswurm,



Hope you are doing well. Thanks for posting to the Microsoft Community.



First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down.



Can you please let us know if you still need assistance with this, or if you already solved it through another path? Again, our apologies, and thank you for your understanding as we try to catch up.



We look forward to your reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.


Respectfully,



Microsoft Moderator

I am guessing that you are referring to the Xbox app for mobile devices. Just for information since I don't use the mobile app, may I ask why you would be using the app as opposed to just using the console for your audio? If you needed to use it for being
in a party I might understand the need to do that when you have two accounts with only one headset for chatting, but not what you are asking about. I just am not familiar with the app capabilities. Otherwise I wouldn't think that it is possible because of
the gameplay audio being from the game running on the console. Hopefully we can both get informed.

Since both of you have an open NAT, try first going into the party at the Xbox Home screen. Once you are both in the party, then launch Halo:SA and click CO-OP and see if it loads them into the game. If not return to the main menu, leave the party, start
a new party and invite your friend, wait for him to join the party, then click CO-OP again. Let us know if this works for you.

Hi gravicon3574,

This is the Xbox Community Forum, welcome. We appreciate you sharing your worry with us today, and we hope everything is fine.

It appears that you are having trouble muting a party member. I'll see what I can do to assist you with this issue. However, I have a few of queries.

specifications, make, and model of the device?

Installed Windows edition and current version? (To view this, use Windows search to look for WINVER.)

Versions of the Xbox software and gaming services?

Access the Xbox app and choose the Profile photo.

Please let us know whether the troubleshooting information on the following link worked for you.

Troubleshoot problems with party audio on Windows

Troubleshoot problems with party audio on Windows | Xbox Support

You may also try to leave and join the party and see if this helps.

Troubleshoot issues in the Xbox mobile app | Xbox Support

If you’re having trouble with a party, try these solutions:

• Restart the device your mic and headphones are connected to.
  
• Select Leave party and then rejoin.
  
• If you’re the party host, change the host to a different person.
  
• Close the Xbox mobile app and restart your device.
  

If you’re still having trouble with parties, go to:

Troubleshoot audio problems in parties on Xbox

If you’re having trouble with chats, go to:

You can't switch to party chat on Xbox

We eagerly await your response. Please send us a message if there are any questions about our description or if there are any misunderstandings.