Xbox Minecraft stuck on locating server when joining switch.

Hello Emma,

Nilay here and I'm glad to answer your query today.

Try do the following steps:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: https://support.xbox.com/help/hardware-network/connect-network/xbox-one-network-connection

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign into the account.

Credit: https://answers.microsoft.com/en-us...g-server/bf8f1587-274e-4a10-af46-c222fe0a7be4

Good Luck
Regards

You're welcome and I appreciate it.

Thanks, I’ll try again on my laptop then

Kindly try to use a different browser in submitting a request as this needs to be checked by them to be immediately sorted out.

It just redirects me to the help.minecraft.net main page.