Xbox/Microsoft Store games crashing after a short period of time

KronixDoodooFart · Feb 4, 2022

I just recently got game pass for the second time but for some reason, some of the games crash unexpectedly without any error messages. This usually happens with some of the larger games, like Doom Eternal. My pc can run most non-Microsoft games at high settings with no problem. I have plenty of storage with fully updated drivers. I've done every possible solution, but none of them worked. I even reinstalled my Windows 10, but that just made it worse. A few months ago, Doom Eternal was having the same problem, but it started working after I turned off full screen mode. It still crashed, but less often that it did. I tried doing that now, but it didn't solve anything. I tried running the lowest settings but that wasn't the problem. I reinstalled all my games but that didn't work either. I don't think there's any other way to stop them from crashing. Some games run for like 5-10 minutes without crashing, & some crash on launch, often times without an error message. I just recently got an error message after my Doom Eternal crashed saying "SystemUtilities.exe application error". I ran multiple trouble shootings, reinstalled all my drivers, and made a new Microsoft account. Nothing worked. I doubt that it's a hardware issue because my pc is still somewhat new. If anyone knows a possible solution, please reply. Thanks. TLDR: Games crashing, tried everything, need solution.

:)

Kathy A.

Hi KronixDoodooFart,

We have not heard anything from you since from our last follow up message. If you have other concerns please do not hesitate to create a new thread and we would be more than happy to assist you with it. Have a great day ahead of you.

Kind regards,

KronixDoodooFart

Hello. My apologies, I didn't have time to check this thread. Yes, this is a new local user. The issue does persist with my antivirus, antimalware, VPN, firewall and PC Optimizer disabled. My PC meets the minimum & recommended specs for Doom Eternal. I opened my Xbox settings and went to the "About" section. There are missing clarifications on what I should do next, but I assume you wanted me to paste this. "Version 2201.1001.8.0, 3.60.12001.0 (Gaming Services), 5.721.12013.0 (Xbox Game Bar)." I went to the Microsoft store settings, and I assume you also wanted me to paste this. "Version 22112.1401.2.0", CV: oh9GSDZu8km6BryE." For my device specifications:
Device name Kronix

Processor Intel(R) Core(TM) i7-9700K CPU @ 3.00 GHz 3.00 GHz

Installed RAM 16.00 GB

Device ID B38A5758-7F98-49A8-B879-A5491E575D74

Product ID 00325-81691-90303-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Thanks for helping and sorry for the late response(s).

Kathy A.

Hi KronixDoodooFart,

We hope you are doing fine.

We would like to follow up regarding your concern as we still have not received any response from you since our last follow up message. Please feel free to create a new thread if you have different and new concerns - Create a new question or start a discussion.

Should you need real time interaction for your concern? You may reach out to Support - Contact Us | Xbox Support.

Kind regards,

KronixDoodooFart

Hello. I've clean booted my PC several times. I have an antivirus, but I keep it disabled when I'm gaming. I don't turn on my VPN very often. My firewall isn't interfering with any of my games, and I don't have a PC optimizer. No, it's only happening to Microsoft store/Xbox applications. This isn't happening to any other apps. This issue started happening about 8 months ago when I first got Xbox Game pass. There was a recent windows update, but that was after the issue started happening again. There were a few applications recently installed on my device, but that was also after the issue. No, I haven't been part of Windows or Xbox Insider. I've ran multiple malware scans, clean booted my PC several times, uninstalled several apps, reinstalled all my Microsoft store apps, updated all my drivers, turned off Reshade, & made a new windows account. I'll try to perform all of these actions again. Thanks for the help.

Kathy A.

You're most welcome, KronixDoodooFart.

How about the apps you install from Microsoft Store, since you have mentioned that the games installed on Microsoft Store crashes?

May we know if you have tried to perform Clean boot on your PC and launch your game/s after?

Guide - How to perform a clean boot in Windows (microsoft.com).

NOTE: Please note that you will need to enable the game/s and services that your game require for it to launch. Kindly do not include the antivirus, antimalware, VPN and PC Optimizer (if you have any). If you were running Windows 11 the steps will be similar from what the guide shows.

If the clean boot works that means you will need to check if the Method 2 from this thread will work for you - "utility.exe - Application Error." "The application was - Microsoft Community. If not let me know by posting here.

Kind regards,

Xbox/Microsoft Store games crashing after a short period of time