Xbox/Microsoft Profile Still Child After Turning 18

Hey Guys and Gals,

Thanks for reaching out to Xbox forums support. I'm glad we were able to point you in the right direction to get your issue resolved.

Since there is no further resolution and in an effort to minimize repetitive answers we will be locking this thread, but if you have any further

questions or concerns feel free to come back to the Xbox forums.

Happy gaming!

Felix

Xbox forums support

Thanks for the input, I'll be sure to ask to have my account promoted to adult later. Oh BTW my profile birth date is accurate to

Hi TendedCircle13,

Thanks for reaching out to us today. I'm sorry to hear about the current account age update issue. Your Xbox Live account age will be based from the Date of Birth that you entered when you created your Xbox Live profile online. Once the account reaches the
age of 18 years old, it will automatically change to adult. One thing to verify is that the birthday on your account is correct.
If you accidentally set up an incorrect Date of Birth on the account, you have to wait for the account to become an adult or create a new account with the correct Date of Birth.

However, if your account shows the correct Date of Birth and the system recognizes it as child account,
you can promote the child account to adult by adding a payment instrument and a billing information to your Microsoft Account. You can go to this

link and follow the steps to add a payment instrument to your account.

You may find the instructions to this question by following the links below:

• Change the birthdate on your Microsoft account.
• Age verification for parental consent.

Keep us updated with the results after performing the suggested solutions above.

Why?

Why you're being asked for parental consent

If the date of birth on your Microsoft account shows that you're under 18 years old, Xbox is required to request parental consent for you to use Xbox Live.

If you're an adult, but you got a message asking for parental consent, it's because you're a child in your Microsoft family. Even if you're over the age of 18, you can still be a child in Microsoft family.

Solution

If you're under the age of 18, follow the steps on your console to have your parent sign in and add you to a Microsoft family.

If you're over the age of 18, have your parent remove you from the family. They'll have to sign in to
account.microsoft.com/family, select your profile, and select remove.

If you're unable to clear the message, contact Xbox Support.

Related Issues
Microsoft fee for creating a child account FAQ

Definition of a Microsoft child account

A child's account no longer appears in your family on Xbox One

Microsoft has set the age to 18 years on a child account. Once your account age turns 18 you can then promote it from a child account to an adult account. There is no fix or workaround for this.