Xbox microphone not detected

Okay, I just discovered an issue:

The Xbox Stereo Headset's microphone does NOT work when connected via a USB hub, even if it's the only device attached to the USB hub. The microphone is detected, but it does not detect any sound in the volume meter.

As soon as I plug my Xbox One controller directly into the Surface Pro 2, the microphone immediately detects sound.

Hello AmyID,

What kind of headphones is your son using? These are connected to the gamepad/controller or to the USB on the Xbox One?

Also, if you start a party chat on the console, does it detect a Microphone or you see on the screen something like "No microphone was detected on these users"? For checking this :

- Power on the XBOX

- Press XBOX Button on the gamepad

- Press left two times

- Start group

And you should see that message in there in case that it doesn't detect a microphone.

schnurrer

Hi BedeVerified,

It's odd that both controllers would fail at the same time but through the process of elimination, we can safely assume the issue is with the controller's connection to the headset, whether it is due to physical damage or the controller's most recent firmware
does not support your specific headset. All of the new Xbox One controllers update automatically wirelessly, but if this is due to a controller firmware incompatibility issue, then the only other suggestion I can recommend is to force a firmware update to
both controllers using a micro USB cable or simply just go into Xbox Accessories and select the controller, then select Device Info, select Firmware version and force an update.

I tried it on my phone and it works so it might be the jack as you say but im slightly confused why both jacks on both controlers would fail at the same time

i have done what you said to do and it still dosent detect a mic on any of my controlers