Xbox Messaging isn't working for me. Need help PLEASE!

My girlfriend was experiencing this issue on her brand new xbox and brand new account just now. It is fixed for us, I signed in as her on my xbox, sent myself a message and it went through. Had her try again from her xbox, but it still wasn't working. Then
I had her try to send me a message by selecting my profile and hitting Send Message from the "Friends and Clubs" menu instead of the Messages menu and that one did go through. Then I had her try from the Messages menu again and that one also worked.

Shortened down: Try sending a message through the specified player's profile first, and then try replying to the conversation again if the first attempt is successful.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Press and hold your console's power button until the console turns off, remove your console's power cord for 1 minute, turn on the console and see if that resolves the issue.

If the problem persists, follow these instructions below and reset the console to factory defaults keeping games and apps.

A screen with 4 options will appear, select ''reset'' and then ''keeping games and apps''.

Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

Wait 30 seconds, and then plug the power cord back in.

Press and hold the BIND button and the EJECT button, and then press the Xbox button on the console.

Note The Xbox One S All-Digital Edition does not have an EJECT button. You can bring up the Xbox Startup Troubleshooter on this console by holding only the BIND button (steps 3 & 4) and then pressing the Xbox button.

Continue holding the BIND and EJECT buttons for 10-15 seconds.

Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.

You won't lose anything but you will need to log in with your account again. Email and password are required. In 5 to 10 minutes you will finish reconfiguring your console

***Do not reset your console without having your account email and password.***

it appears Microsoft will not answer a single one of these support post's. I'm having the exact same issues

Hey, !

Sorry to hear about this problem.

Totally does sound pretty irritating.

If I were you I would follow the steps on our support site for that exact issue here on

Xbox One Chat Headset troubleshooting for a solution.

If that doesn't work though, another good thing to try is what we call a soft reset (a reset of the console to factory settings but without uninstalling your games and apps.)

I know that listed that you did reset your console but did you do that by going into Settings and selecting
Reset the console and keep my games and apps? If not, then I would try that following the steps here on

How to reset your console to factory defaults on Xbox One.

Before you do try that though, make sure you know all the sign-in information for any/all accounts on your console and that you have easy internet access.

Give those pages and troubleshooting steps a try and let me know how that helps with resolution of the issue.

Thanks!

We have a bigger problem on my hands now. I tried doing a factory reset by also saving games and apps. But now my xbox live gold is cancelled, I also signed into all my accounts that had xbox live. Nothing works online now, this is
[Mod Removed – Profanity]. and this better get resolved now.

Hey TheRoughNewt!

I'm from the Xbox Forums team and I would be happy to help. I would like to ask some more specific questions to get a better idea of the issue.

It looks like the headset and mic is being recognized based on your troubleshooting and the indicators you pointed out but the issue is related to audio.

So do you hear the game audio or Is this strictly related to chat? Can you hear your friends? Or is it that you cannot hear them and they cannot hear you?