Xbox messages dissapeared after updating Xbox One

DAN0M1TE · Jul 18, 2017

hi, I just did the new Xbox one update the other day and all my Xbox messages from Microsoft have disappeared. They contained promotional tokens for gears of War 1,2,3, and judgment, also a few others that I can't recall at the moment. I have chatted with
the Xbox support and have a request ticket number [MOD Removed - Please see

Forum Guidelines].

If you could resend the messages that would be much appreciated. Thank you

:)

SocigoTalha · Jul 18, 2017

Preview Invite Dissapeared

The waiting queue is not the problem. I recieved the Xbox One Preview message from Xbox Live but it dissapeared so its not the waiting list if i needed to wait months i didnt recieved the message from Xbox Live so ..

JuxDax · Jul 18, 2017

Where are my messages?

I've received a message with codes for downloading Gears Of War 3 and Gears Of War Judgement. However that message dissapeared after opened.

Mister Mascot · Jul 19, 2017

Hey there DAN0M1TE,

We've resent any eligible non redeemed codes to your Xbox Live Message center. Be sure to take a look
Xbox Live Messages. If you're having any issue redeeming codes you can also try

Prepaid Code Troubleshooting.

Cheers!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Mascot

Hey there DAN0M1TE,

We've resent any eligible non redeemed codes to your Xbox Live Message center. Be sure to take a look
Xbox Live Messages. If you're having any issue redeeming codes you can also try

Prepaid Code Troubleshooting.

Cheers!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

SocigoTalha

The waiting queue is not the problem. I recieved the Xbox One Preview message from Xbox Live but it dissapeared so its not the waiting list if i needed to wait months i didnt recieved the message from Xbox Live so ..

Onyx Is Here

That does sound frustrating. Please try powercycling your console by holding the power button on it for 10 seconds till it shuts down to see if that helps.

In the meantime you can always check your messages either from the Xbox App on your PC or only via your Xbox Profile.

Drizzle J

Have you checked through the xbox mobile app? I was wondering if it appears there at all?

Levent Captain

Nope still same problem. I am on Standby mode. And starting download FH5 start is but after sleep mode or restart xbox it dissapear. When first open xbox I see FH5 Still downloanding but after 30 second FH5 Dowloand dissapear like never start download. I really angry about this. Please help me ı want play this game so much

Xbox messages dissapeared after updating Xbox One