Xbox (Message) notifications not showing up at all.

Seam ✅ · Dec 6, 2019

I recently updated my console to the latest firmware manually (I turned off auto-updates for the Xbox cause it would turn on randomly at night) and ever since this update my main Xbox account hasn't been getting ANY message notifications
at all - from what I can tell, everything else seems to be working which includes:

A person comes online

A person invites me to a game.

However, I have not been getting any message notifications on my main Xbox profile both on the mobile Xbox app (not the beta) and on the actual console itself - However I did manage to find out that it is only my account that is having
problems out of the other accounts on the console because I managed to see if I get notifications on my Alt account and they seem to be appearing as normal.

What troubleshooting steps have I tried?

I've tried to remove and re-add my Xbox profile to the console with a restart in between
(It did not work)

I've tried hard-resetting (holding the Xbox power button down) and then testing notifications which also
did not work

Xbox Support suggested I disconnect the Xbox from power for about 10-30 seconds which
didn't make a difference.

I have also made sure that I am not in Do-Not-Disturb mode which I have read prevents notifications as well. I've noticed this ever since the recent firmware update on 23/11/2019.

I would also like to add that the messages DO NOT update in real-time for me on my main account which is the one I am posting this question from - the support representative I had spoke to (as mentioned above) said to test my internet
connection and my connection was fine enough to send and receive messages.

I have so many questions:

Are there any troubleshooting steps missing?

Has anyone else experienced this problem?

If you have experienced this issue, what did you do to resolve it?

Can I reinstall the software update for the console?

:)

YaroslavNalivay

Try to log in in other xbox live

profile

Seam ✅

Try performing a
factory reset keeping your games and apps.

Hi. I tried this method today as not only you but Xbox support have suggested it to me and unfortunately it hasn't made a difference in my experience.

xDevilxGirlx421

Hi,

Because i believe you guys are in the xbox update preview group then it's best to report the problem on their reddit page as they can help you better with the issue

https://www.reddit.com/r/xboxinsiders/

Seam ✅

Try performing a
factory reset keeping your games and apps.

I will need to make sure the person I am sharing games with is aware of it so I can go onto their account and do the home xbox thing, other than that. Is there another method?

{Parity}

Try performing a
factory reset keeping your games and apps.

Xbox (Message) notifications not showing up at all.