Xbox menus are scrolling, even when no controller is hooked up

I was playing Minecraft, and the left thumbstick stop responding to being moved down. I tried to reset the controller, but then the scrolling would not stop at all. I finally got out of the game by luckily selecting the correct menu options. When I restarted
my XBox, the first screen automatically scrolls to the bottom and stops. If I put batteries into a controller and try to scroll, it doesn't work.

I have done a hard reboot of the XBox One according to the instructions here ...

How to do a Hard Restart on Xbox One - Xbox One Wiki Guide - IGN

That did not help. When I restarted the machine, the first screen scrolls to the bottom and stays there.

This happens even when NO CONTROLLER has batteries in it and none are connected.

:)

 

Xbox One infinitely scrolling down.

My Xbox has began scrolling down forever and scrolling up does nothing as it is overpowered. I initially thought it was a controller problem so I took the battery pack out and turned on another controller but it still continuously scrolled down. I then restarted
my xbox and din't turn on any controller but it still scrolls down even with no controller turned on and smartglass can't overpower it either. I hard reset my console but the problem still persists. The strangest thing is it doesn't scroll down when browsing
settings but it does on the home screen, youtube and everything else I've tried.

 

Xbox one Dpad Noise

I have already bought 1 new standard Xbox One controller from amazon and had to send it back because it arrived with a non functioning left bumper and also had a very sharp side to it. I got the replacement today and everything is perfect, all buttons work,
no sharp sides, no loose parts. A very perfect controller. But I discovered one major issue. The Dpad makes a loud snapping sound when pressed in the up position, and when you press up on the dpad, it registers as 2-3 inputs. In other words when scrolling
through menus, the controller will go up 2-3 times instead of one. I really am disappointed in the quality as it seems to be one issue after another. Can someone please help me out.

 

My apologies to everyone. I did not realize that my keyboard was plugged into the console. As soon as I situated the keyboard better, everything is resolved.