Xbox Marketplace immediate Unrecognized charge after adding payment method

mawichan · Nov 29, 2019

Hello,

I'm from Mexico but I couldn't find a localized customer support space on the microsoft support section, and the xbox customer service live chat is off, so I'll try my luck by posting here. Today I bought some xbox 360 games through the xbox marketplace's
webpage. I checked my transaction history on my bank app and saw before the game purchases there is a charge of 20 mexican pesos (about 1USD). The charge was created almost the same minute I added the payment method. My app shows the charge is from "adyenmx*microso".
One of the games I bought also shows that name. This is the first time I buy something from microsoft online and it's the first time I put my card info to add a payment method. I received email confirmations of my game purchases but nothing from this 20 pesos
charge. It's not a tax and it's not included in the prices of the games I bought. Is this normal? Is there a fee for your first digital purchase? Is it theft from a third party even though it happened as I bought? Is it a fee for converting dollars to pesos
even thought there's only one?

Sure 1 dollar is a very small amount but I tried looking up adyenmx*microsoft and I found forums and articles about a fairly recent fraud scheme as people are noticing small charges for 10 pesos and later receive more unrecognized, bigger charges from supposed
microsoft products. Should I contact my bank?

:)

JONO228

I had the exact same problem when trying to purchase a controller I made from the designer labs.

mawichan

Thank you very much for responding Brad!

Earlier today I looked it up again and found Adyen is the name of card processing company. So I then thought it'd be some sort of fee or commision from them. Reading your reply makes me feel very relieved. I got nervous because it was my first online purchase.
It feels reassuring to receive confirmation about the origin of the charge from your part.

Thank you once again

XBF Brad A

Hi Mawichan,

Thanks for coming to the forums. The charge is for authorization due to you may be in a family. This charge will be returned to you also. It is just part of the verification process.

Thanks,

Brad

Francia J.

Kindly check and validate the payment method that you used, Braedynislit because for Microsoft balance will be immediately added back.

HassanB

Start the transaction using a payment method (credit/debit card/PayPal, etc), you'll be asked if you'd like to use the remainder of your Microsoft Account balance and charge the rest to the payment method on file. That's essentially adding $1 or whatever
the amount that's left that's charged for tax.

Xbox Marketplace immediate Unrecognized charge after adding payment method