Xbox made a pop

Hi there,

Thank you for reaching out to us. The power brick has a fuse in it, and it sounds like the fuse went out. We recommend keeping it unplugged and
get a repair started as soon as possible.

A "big pop"? Was it the power supply?

In any case, you'll want to check out scheduling a repair on your Xbox here: https://account.microsoft.com/devices

This may sound like a simple or even ridiculous question, but was the Xbox excessively cold when you hooked it up? That is to say was it stored outside before being turned on? Generally a popping sound coming from any electronics is not good, did you happen
to notice a smell of burnt electronics? when it is not in use for the safety of you and your home I would keep it unplugged until this issue is resolved.

Hi there!

Sorry to hear about the issues you've had recently.

It sounds to me like you have had a power surge within your home which has caused an a lot of electricity to go into the console at one time.

The official Xbox One power supply does come with a built in surge protector, but it must be reset before you can use it. To do this, please follow these instructions:

1. Unplug the cables from the console, wall outlet and power supply itself.

2. Wait 10 seconds. It is important that you wait 10 seconds. as this step lets the power supply reset. Make sure that you unplug the power supply unit from both the wall and your Xbox One console.

3. Firmly plug the power cable back into the console, and then plug the power cable back into the power outlet and the power supply. Connect the power supply directly into a wall outlet. Do not use any surge protectors or extension cords, because they can
affect the performance of your power supply.

4. Turn on the console and check the light on the power supply.

If you need any more information, please visit this page:
support.xbox.com/.../console-wont-power-on

I hope this helps!

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Hello cheesfudge04,

Thank you for posting on the Xbox forums. We understand that your Xbox One is not turning on. We have a support article which provides troubleshooting steps for

a console not turning on. If the recommend troubleshooting steps do not resolve the issue, your console may need to

be repaired. Since you recently acquired the console, you may be able to reach out to the retailer and find out if you can exchange the device. Be sure to let us know the results!