Xbox login issues

Liam Dinan · May 19, 2025

Whenever I try to log into my microsoft account on the Xbox, it asks to create a password. but whenever I input the password, it just reloads the page and asks me the same question again. how do I fix this?

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE

"1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. "

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

"Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps."

Ricardo Lechuga

Hi JunKyuLee! My name is Ricardo an independent advisor ready to help you with this situation!

You shoy first check pending updates on Windows update, mandatory and optional updates

After that you must do the same on the Microsoft store app press the ñibrary button on the bottom left and then get updates on the top right

Use the console companion app to log in and then try again on the Xbox app,

If nothing works:

Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.

In Windows PowerShell, type the following command and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

In the same window, type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.

Restart your device and try to install the game again.

JunKyuLee

also if you got any solutions pls dm me or write it here

my discord :junkyu#2941

dempup

Hey Russell.

Thank you for reaching out to the forum. Where are you having issues logging in ? Website? Console ?

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this INKUNZI

As your brother don't remember the email, he may need to proceed with the account recovery form:

https://account.live.com/acsr

In cases like this no one Microsoft agent can assist you with this process / tell your the specific email / modify or share account details due to privacy and security policies

Also, he could try alternative methods to recover his account here:
https://support.microsoft.com/en-us/account-bil...

Xbox login issues