Xbox Live won't let me change Gamertag for free the first time I change gamertag

It asks me to pay even though it is my first time changing my gamertag. In need of assistance.

:)

 

Changing the Gamertag

I try to change my gamertag for the first time and it won't let me do it without paying, but the first gamertag change is supposed to be free. I think there is an error with my account.

 

Will i get banned using this gamertag?

I have the gamertag "JHAD EL SALIM" on my xbox one for about 2 months now. I saw a tweet from gamespot that someone got banned on psn for using the gamertag iJihad. Will i get banned on xbox? Please let me know because if i will get banned i want to tell to microsoft that will let me change the gamertag for free again

 

Hey Haz!

All the information regarding the
Xbox gamertag is posted on our website, also the free change does expire after 30 days of the account creation. Check it out and see if we can further assist in this or any other inquiry,

 

Keep in mind the free change is only given if you were given a randomly generated tag when you created your account and are changing that tag for the first time. If you're already using a gamertag you chose, you will have to pay to change it.

 

i would visit or call xbox.support.us