Xbox live won’t connect to internet

Discus and support Xbox live won’t connect to internet in XBoX on Consoles to solve the problem; Alright, so I decided to buy an xbox 360 last night. I set it up, updated it once, and logged into xbox live. Then a message came up for another... Discussion in 'XBoX on Consoles' started by Abby:), Dec 16, 2020.

  1. Abby:)
    Abby:) Guest

    Xbox live won’t connect to internet


    Alright, so I decided to buy an xbox 360 last night. I set it up, updated it once, and logged into xbox live. Then a message came up for another update, so I started updating it. That’s when it said that i couldn’t download the update and that I needed to
    check my connection. When I tested my connection it said:

    Network: Connected

    Internet: Connected

    Xbox Live: Failed

    I power cycled my router and my xbox twice and it didn’t work. I factory reset the network settings twice and that didn’t work. I even disconnected it from my home internet and tried my phones hotspot to see if it would work, but the xbox live test still
    failed. The only game my xbox will even allow me to play w/o xbox live is the Sims but I can’t save it. Is there anything else I can try to fix the connection issue?

    :)
     
    Abby:), Dec 16, 2020
    #1
  2. LukeTatters Win User

    How can I fix the error code on subnautica (error #-2138898422) it’s a saving error

    Yes this is the only game , and yes the Xbox has Xbox live and is connected to the internet, it won’t let me sync the game either so I don’t know what the issue will be
  3. Shelby Baumgartner Win User

    Has anyone else had this issue with their account status?

    I’m having the same issue. Told me to connect to Xbox live but it won’t connect. I am connected to the internet because the other apps work. Can’t contact Xbox because their virtual assistant is a nightmare and freezes up.

    So I tried to remove my account and re add it, but now it won’t even let me add an account back to the Xbox. Now I can’t use any apps. Basically stuck.
  4. Picklesz Win User

    Call back

    Every game just won’t connect, Diablo says it can’t connect to game server and PoE says Xbox live is unavailable. Gang beast says “failed to connect Please check internet.” YouTube and all other streaming services work just fine
  5. XBF Zineb F Win User

    Xbox is connected to internet but won’t connect to Xbox live

    Hello there @Frozen5384, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

    Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

    After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

    Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

    Settings > Network Settings > NAT type => It should be open.

    If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

    In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

    The link: Troubleshoot your Xbox One network connection | Xbox Support

    In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

    Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

    Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

    I wish you a lovely day, and I hope this helps you out! All the best!

    Kind Regards

    Stay safe, and happy gaming!
  6. xbox360italy Win User

    Can't connect to LIVE since the 10/16 update?

Thema:

Xbox live won’t connect to internet

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