Xbox live was already redeemed when I typed it in from the card

Chase Newton · Jul 31, 2020

So my Mother bought me a xbox live Gold card for 3 months at Wallmart when she gave it to me the back was not scratch as I suspected but when I got home to type it in the store it said it was already has been redeemed and I was confused, why is already redeemed
but I was the only one who has seen the pin?

:)

XBF Brad A

Hello Chase,

Thanks for reaching out to the forums. We are sorry for the issue with your code. We recommend requesting a call from support. They can assist you further by seeing when it was redeemed. Make sure to have the proof of purchase as they may need it.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

Rowdy The God

Hi I just added $15 gift card to Xbox live and I’m trying to buy game pass but I entered the number on the gift card for game pass to redeem but it says it’s already redeemed

I also purchased a $50 Xbox gift card and when I tried to redeem the code it says it was already redeemed. I've tried the troubleshooting method and contacting the store I purchased it from via email and I have yet to get a solution. I'm "glad" someone else is having this issue.

DawnMead

I bought an xbox 12 month gold live card from them as a gift for my kid. When we tried to redeem the code it said it was already redeemed. It took me a couple of months to get them to refund me. I will not purchase from them again.

Xioay

I recently bought a xbox gift card from walmart and when i went to redeem it it had said it was already redeem which makes no sense when it was freshly put on the rack please help asap thx

ElOscurecido

Hi. I’m having a similar problem. I purchased a gift card from GameStop online, but when I tried to redeem it, it said the card had already been redeemed, even though I had literally just purchased the card a few moments before trying to redeem it. I contacted GameStop, and they said to contact Xbox. What do I do?

Xbox live was already redeemed when I typed it in from the card