Xbox Live Trial Subscription Not Working

Hi there,

Trial subscriptions cannot be added to an account that already has a Live subscription. More info on how it works can be found here:

http://support.xbox.com/billing/xbox-subscriptions/trial-gold-subscription

for the xbox live it the same the trial work only if your subscription is down.

http://support.xbox.com/billing/xbox-subscriptions/trial-gold-subscription

The following limitations and restrictions apply to Xbox Live trial subscriptions from games or console bundles:

• If you have an existing paid Xbox Live Gold subscription, you can’t redeem Xbox Live Gold trial subscriptions from games or console bundles to extend your subscription period. However, you can redeem the prepaid code once your current paid subscription
  expires.
• Prepaid codes for Xbox Live Gold trial subscriptions are only available in select games and bundles.
• You can’t access Games with Gold for the Xbox 360 with this type of Xbox Live Gold trial subscription.
• You can’t stack prepaid codes for Xbox Live Gold trial subscriptions from games or console bundles. This means that you can’t start another trial period before your current trial period has finished. However, you can purchase a new paid Xbox Live Gold subscription
  and start the subscription at any time during the trial period.
• If you don’t currently have a paid Xbox Live Gold subscription, there is no limit to the number of times you can use this type of Xbox Live Gold trial subscription.

Some games or console bundles may include a prepaid code for a 2, 3, or 14 day Xbox Live Gold trial subscription. This trial subscription starts as soon as you activate the prepaid card.

The following limitations and restrictions apply to Xbox Live trial subscriptions from games or console bundles:

• If you have an existing paid Xbox Live Gold subscription, you can’t redeem Xbox Live Gold trial subscriptions from games or console bundles to extend your subscription period. However, you can redeem the prepaid code once your current paid subscription
  expires.
• Prepaid codes for Xbox Live Gold trial subscriptions are only available in select games and bundles.
• You can’t access Games with Gold for the Xbox 360 with this type of Xbox Live Gold trial subscription.
  
• You can’t stack prepaid codes for Xbox Live Gold trial subscriptions from games or console bundles. This means that you can’t start another trial period before your current trial period has finished. However, you can purchase a new paid Xbox Live Gold subscription
  and start the subscription at any time during the trial period.
• If you don’t currently have a paid Xbox Live Gold subscription, there is no limit to the number of times you can use this type of Xbox Live Gold trial subscription.

Hi there,

The Xbox Live Trial codes are available when you purchase games or console bundles. The prepaid code for the free trial can be a 2, 3 or 14 day Xbox Live Gold trial membership. To know more about Xbox Live Free Trial
membership, you may go to How to get an Xbox Live Gold trial subscription.

I hope this helps.