Xbox Live Tenure

Discus and support Xbox Live Tenure in XBoX on Consoles to solve the problem; I spoke with the Xbox Live Support agents about this issue, and they directed me to post on the forum. My issue is as follows. After being a loyal... Discussion in 'XBoX on Consoles' started by mahsirg1, Aug 5, 2014.

  1. mahsirg1
    mahsirg1 Guest

    Xbox Live Tenure


    I spoke with the Xbox Live Support agents about this issue, and they directed me to post on the forum.

    My issue is as follows.

    After being a loyal Xbox Live Gold customer for 6 years, my subscription ended on July 25th. I was not aware that my renewal date was coming up, and my payment information changed. Because of this misstep, I wasn't able to renew my Gold membership until
    the evening of July 25th (not even 1 day later).

    Because of this delay, my Xbox Live Gold Tenure has reset to 0, instead of remaining at 6 and growing.

    I would like my tenure to be reinstated. Th

    Thank you in advance for your help!

    My account name is:

    :)
     
    mahsirg1, Aug 5, 2014
    #1
  2. SH4D0WZ0MB1E
    SH4D0WZ0MB1E Guest
    SH4D0WZ0MB1E, Aug 5, 2014
    #2
  3. HassanB
    HassanB Guest
    xbl tenure

    Hi,

    Microsoft has changed how tenure is calculated. See below:

     
    HassanB, Aug 5, 2014
    #3
  4. Misses Quinzel
    Misses Quinzel Guest

    Xbox Live Tenure

    Hey there, mahsirg1! I'm sorry to see that your tenure reset to 0! Hopefully I can clear up things for you.

    We are aware of the issue with tenure "resetting" when you go to silver for a short period. The only thing that will fix this is time. There is no set time, but your tenure will pop back up on your console.

    If you would like, you can check out
    Miss Cleo's sticky about tenure and how it works.

    Again, I'm sorry to see that you're affected by this. Rest assured that your tenure is still in our system and it will show up again soon.
     
    Misses Quinzel, Aug 7, 2014
    #4
  5. SH4D0WZ0MB1E Win User

    1year to 10years

  6. HassanB Win User

    xbl tenure

    Hi,

    Microsoft has changed how tenure is calculated. See below:

    Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase
    only when the year of Xbox LIVE Gold time has finished.

    For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag.
  7. HassanB Win User

    Xbox LIVE Tenure Glitch

    Hi,

    Microsoft has changed how tenure is calculated. See below.

    Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time has
    finished.

    For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag.
  8. HassanB Win User

    Xbox Live Tenure went a year down

    Hi,

    Microsoft has changed how tenure is calculated. See below.

    Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time has
    finished.

    For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag.
  9. MisterFizzle Win User

    MY TENURE

    Hey there digital,

    We double checked and your tenure is supposed to be 3.

    For more information on how tenure is calculated, please refer to our
    Tenure Sticky    .

    Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time
    has finished.

    For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag.
Thema:

Xbox Live Tenure

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