Xbox Live Tenure problem

atsamplakos · Jan 27, 2017

Hello,

I am a Gold Member on Xbox Live for 11 years now and my tenure indicator said so but my tenure has gone down to 6 years for a couple of months now.

Is there any way to fix this? Is it an account problem?

Thank you in advance.

:)

SquaReS 6 · Jan 27, 2017

Tenure Problem

I already contacted Xbox Live Support with my tenure problem we tried multiple things and my tenure is not the same anymore. First it said i had 2 years on my tenure now it says i have 1 year. I was wondering if you can help me fix this problem. Please and
Thank You

iLuvGunsAndRock · Jan 27, 2017

My Tenure has been Reset

Hey there bud!

There has recently been a new update in regards to tenure, tenure is now based on the time accumulated on Xbox LIVE Gold. Here is a quote from an official thread regarding this update (of which I will link you to, in this post)

"Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time
has finished."

However, there is a issue with tenure that is currently being solved, whereby some user's tenure will be put down. A lot of user's tenure has been fixed so where the problem stands at this moment, I am unaware of. You can view the updates on this

Tenure Issue thread posted by MIss Kleo. Official support, such as Miss Kleo, may come and post in your thread telling you whether your tenure is correct or not.

Hope this helps!

Luca5-796E6A5D-36FB-403D-9F2E-C235620BBA5E · Jan 27, 2017

Hi,

I'm having that same issue. On my Xbox 360 profile it shows the right tenure (8 years) but on my Xbox One profile it shows 5 years. I've tried contacting the support team twice so far but they weren't able to help me fixing it... Hopefully someone from the
engineering team will see this and come up with a fix soon...

If I were to guess what the problem is, I'd say that Microsoft is now using you Microsoft account creation date to calculate your tenure instead of using your gamertag creation date (because I remember changing my Microsoft account email 5 years ago to a
brand new Microsoft account so that's why I think it's showing 5 years instead of 8 on my Xbox One profile).

I made a post similar to yours even with pictures to prove that the tenure is working fine on my Xbox 360 but not on my Xbox One: Post - My Xbox One profile
tenure is wrong

Andfgmous12312341234 · Oct 31, 2018

This seems to be a very common issue. My profile is wrong by 3 years.

iLuvGunsAndRock

Hey there bud!

There has recently been a new update in regards to tenure, tenure is now based on the time accumulated on Xbox LIVE Gold. Here is a quote from an official thread regarding this update (of which I will link you to, in this post)

"Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time
has finished."

However, there is a issue with tenure that is currently being solved, whereby some user's tenure will be put down. A lot of user's tenure has been fixed so where the problem stands at this moment, I am unaware of. You can view the updates on this

Tenure Issue thread posted by MIss Kleo. Official support, such as Miss Kleo, may come and post in your thread telling you whether your tenure is correct or not.

Hope this helps!

SH4D0WZ0MB1E

Here's a quick FAQ about tenure, which is the number on your profile.

majornelson.com/.../xbox-live-tenure

HG7787

Xbox live has been going on for 7 years and I think that Microsoft has changed it to fix the tenure problems

SargonParidius

Sorry to hear about your problem.

Yes, the number on the upper right of your GamerTag is the tenure of your Xbox Gold Live account.

It is a continuous count, so it will reset if there is a lapse in the membership.

Therefore, if you are currently a Free/Silver member, and start a Gold Live membership, the tenure will be zero.

HassanB

Hi,

Microsoft has changed how tenure is calculated. See below:

Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase
only when the year of Xbox LIVE Gold time has finished.

For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag.

Xbox Live Tenure problem