Xbox Live Tenure Issue

l Archvile l · Jan 3, 2014

Hey all, I'm just having an issue with Xbox Live Tenure. I've been a continuous Gold member since December 2008, and every year mid december, I get bumped a year.

Just this it didn't happen and I'm still sitting at 4 years when it should be 5 years dec-2008 - dec-2013

I read an old sticky from January 2013, where many were having issues. I tried the troubleshoot issue by deleting profile only, and re-downloading, but it's still at 4 years

I also have an xbox one, and I am having the same issue.

:)

Rogue Ewok · Jan 3, 2014

Gold Tenure

Hello there!

Do any of the FAQ's on this page solve your issue?

majornelson.com/.../xbox-live-tenure

iLuvGunsAndRock · Jan 3, 2014

My tenure got reset.

Hello there!

There is a new update regarding tenure - here is a quote explaining the new update:

"Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time
has finished.

For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag."

However, there is an issue (of which is on-going) that is being looked in to currently. If you have a look at Miss Kleo's Updates on the

Xbox LIVE Tenure Issue - any new updates about progress of the issue will be posted there! Also, Official support may post here and tell you whether your tenure is correct or if you are facing this issue.

Hope this helps!

l Archvile l · Jan 3, 2014

I tried Support, and they said my account was not gold between december 2012 - may 2013. When in fact it was, I was playing Halo 4 and Tomb Raider online at that time, and have online achievements in march for example to prove that. I don't know if it had
to do with prepaid cards or what.

Mister Quimby

Hey there Frost Fleury!

Sorry to hear about the account issues, glad to hear that you were able to eventually redeem you Xbox Live membership. As far as the tenure issue, what did your tenure display prior to your membership renewal?

Just to clarify, Tenure is based on the cumulative amount of Xbox Live Gold time a user has. While you do not lose tenure when you go Silver, Xbox Live Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox Live Gold
time has finished. You can find more information on tenure by checking out our Tenure Sticky.

Please let us know if further assistance is needed and we will be here to help.

Rogue Ewok

Hello there!

Do any of the FAQ's on this page solve your issue?

majornelson.com/.../xbox-live-tenure

iLuvGunsAndRock

Hello there!

There is a new update regarding tenure - here is a quote explaining the new update:

"Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time
has finished.

For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag."

However, there is an issue (of which is on-going) that is being looked in to currently. If you have a look at Miss Kleo's Updates on the

Xbox LIVE Tenure Issue - any new updates about progress of the issue will be posted there! Also, Official support may post here and tell you whether your tenure is correct or if you are facing this issue.

Hope this helps!

iLuvGunsAndRock

Hey there bud!

There has been a recent update regarding tenure, here is a quote explaining this new update:

"Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time
has finished.

For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag."

However, there is an issue (of which is on-going) that is being looked in to currently. If you view Miss Kleo's Updates on the

Xbox LIVE Tenure Issue - any new updates will be posted there! Also, Official support may post here and tell you whether your tenure is correct or if you are facing this issue.

Hope this helps!

AquarrzSudnnym

This Major Nelson discussion on XBLive tenure may answer your issues.

Xbox Live Tenure Issue