Xbox Live tenure issue.

Hey there Frost Fleury!

Sorry to hear about the account issues, glad to hear that you were able to eventually redeem you Xbox Live membership. As far as the tenure issue, what did your tenure display prior to your membership renewal?

Just to clarify, Tenure is based on the cumulative amount of Xbox Live Gold time a user has. While you do not lose tenure when you go Silver, Xbox Live Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox Live Gold
time has finished. You can find more information on tenure by checking out our Tenure Sticky.

Please let us know if further assistance is needed and we will be here to help.

Hello there!

Do any of the FAQ's on this page solve your issue?

majornelson.com/.../xbox-live-tenure

Hello there!



There is a new update regarding tenure - here is a quote explaining the new update:



"Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time
has finished.

For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag."



However, there is an issue (of which is on-going) that is being looked in to currently. If you have a look at Miss Kleo's Updates on the

Xbox LIVE Tenure Issue - any new updates about progress of the issue will be posted there! Also, Official support may post here and tell you whether your tenure is correct or if you are facing this issue.



Hope this helps!

Hey there bud!



There has been a recent update regarding tenure, here is a quote explaining this new update:



"Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time
has finished.

For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag."



However, there is an issue (of which is on-going) that is being looked in to currently. If you view Miss Kleo's Updates on the

Xbox LIVE Tenure Issue - any new updates will be posted there! Also, Official support may post here and tell you whether your tenure is correct or if you are facing this issue.



Hope this helps!

This Major Nelson discussion on XBLive tenure may answer your issues.