Xbox live tenure and xbox online chat support issues

itsBosco · Jul 5, 2017

Now I'm coming here with two problems.

I was trying to contact customer support about my xbox live tenure not showing up on my profile and it wouldn't let me get past the sign in page when choosing live chat. I cleared cookies and tried a different browser. Same issue.

My real problem is the tenure thing though. It shows when I play xbox 360 games in back compat but not on my xbox one profile. It's been dormant for a few months without gold, possibly a year. I just put 3 months back on it and the number is just gone. I
read someone say it will show up again in time but I wanted to make sure there wasn't an issue and that is indeed the case.

:)

bigo1984 · Jul 5, 2017

I never got the free month of Gold for MCC

Going to try Live chat with xbox support about the issue now. I'll let you guys know how it goes

Im Geforce · Jul 5, 2017

Xbox live tenure

my xbox live gold memership expired 3 or 4 month ago, since june 1 y renewed for a 12 month, pero my tenure didnt show my years, so wtf, and i started a chat support, and says to me i lost my tenure with te new xbox live conditions.. this is so stupid, and
i want my *** tenure years back<!

M3tal Daz3 · Jul 5, 2017

You can call support here: Customer Support

M3tal Daz3

You can call support here: http://bit.ly/2ee23wg

iLuvGunsAndRock

Hello there!

There is a new update regarding tenure - here is a quote explaining the new update:

"Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time
has finished.

For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag."

However, there is an issue (of which is on-going) that is being looked in to currently. If you have a look at Miss Kleo's Updates on the

Xbox LIVE Tenure Issue - any new updates about progress of the issue will be posted there! Also, Official support may post here and tell you whether your tenure is correct or if you are facing this issue.

Hope this helps!

iLuvGunsAndRock

Hey there bud!

There has been a recent update regarding tenure, here is a quote explaining this new update:

"Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time
has finished.

For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag."

However, there is an issue (of which is on-going) that is being looked in to currently. If you view Miss Kleo's Updates on the

Xbox LIVE Tenure Issue - any new updates will be posted there! Also, Official support may post here and tell you whether your tenure is correct or if you are facing this issue.

Hope this helps!

ScoffingOlive0

Contact xbox live support, they should able to immediately issue you a refund, you can either call or you can talk online in chat support.

iLuvGunsAndRock

Hey there bud!

There has been a recent update regarding tenure. Here is a little quote explaining the recent update with an example as to how it works:
"

"Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time has
finished."

"For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag."

However, there is an issue (of which is on-going) that is being looked in to currently. If you view Miss Kleo's Updates on the

Xbox LIVE Tenure Issue - any new updates will be posted there! Also, Official support may post here and tell you whether your tenure is correct or if you are facing this issue.

Hope this helps!

Xbox live tenure and xbox online chat support issues