Xbox Live telling me I have gold but multiplayer game's telling me otherwise?

Discus and support Xbox Live telling me I have gold but multiplayer game's telling me otherwise? in XBoX on Consoles to solve the problem; Hello. I encountered an odd problem that I have never had before which appears not fixable unless I buy a new subscription when my gold hasn't expired... Discussion in 'XBoX on Consoles' started by LiamBannonSux, Aug 18, 2016.

  1. Xbox Live telling me I have gold but multiplayer game's telling me otherwise?


    Hello. I encountered an odd problem that I have never had before which appears not fixable unless I buy a new subscription when my gold hasn't expired yet. Now I don't know if it's just EA (yet to see) videos games or Xbox not letting people play online
    when their gold is near expiring, il explain. I was playing an online match of UFC2 when I dashed boarded & quit mid game to join my friends party. So I do so & then load up Rainbox Six Siege. Once I get to the main menu, it directs me to an Xbox live subscription
    page where it's basically telling me I can't play online unless I have gold when I was just playing online 2 minutes ago. I quit the game, restart my xbox entirely & nothing. I try putting in Battlefield Hardline & going online where it tells me the same thing.
    So then I tried entering a trail password and it tells me I already have Xbox live gold, give this trail to someone who doesn't. If I have Xbox live gold, why isnt it giving me multiplayer privileges. Someone help ?

    :)
     
    LiamBannonSux, Aug 18, 2016
    #1
  2. Xbox One Saying I don't have gold membership.

    My gold membership don't work. When I use the 14 day xbox gold it says I already have gold membership, so I'm confused it won't let me play bf4 or FIFA 14 multiplayer a on xbox one. I usually buy 1 month gold just don't know why it's happening to me. Keeps
    telling me I got gold but won't let me go on multiplayer a it keeps saying I need gold even when it's telling me I got gold I'm confused?????
     
    PrototypeNinjaZ, Aug 18, 2016
    #2
  3. sstephens09
    sstephens09 Guest
    Xbox telling me I dont Have gold

    my microsoft account says my gold is active until february, however my console wont allow me to play games that require gold, and is trying to make me purchase more.
     
    sstephens09, Aug 18, 2016
    #3
  4. Xbox Live telling me I have gold but multiplayer game's telling me otherwise?

    You show gold here , try and sign out of your profile , then right back in....
     
    RobertBuckalew, Aug 18, 2016
    #4
  5. VeLo Keyagi
    VeLo Keyagi Guest
    Hello! You have to renew your subscription to Xbox live gold by trials or hit the renew button on your console. This should bring up your payment info on this matter and should sort it out.
     
    VeLo Keyagi, Sep 9, 2016
    #5
  6. {Parity}
    {Parity} Guest
    OP you are showing silver here not gold.
     
    {Parity}, Sep 9, 2016
    #6
  7. aetherfox33
    aetherfox33 Guest
    I'm having this same problem. My Microsoft account confirms that Xbox live expires on October 2016 but games won't let me get online. Interestingly enough, I can get September's free games without issue (gold subscription is active).
     
    aetherfox33, Sep 10, 2016
    #7
  8. Miss Bijoux
    Miss Bijoux Guest

    Xbox Live telling me I have gold but multiplayer game's telling me otherwise?

    Hey guys -

    Sorry to hear about this. For account and/or billing related issues, you'll need to reach out directly to

    phone support
    for further assistance. We are unable to assist with those issues here on the public facing forums.

    Thanks for understanding and apologies for any inconvenience this may cause.
     
    Miss Bijoux, Sep 12, 2016
    #8
  9. SmArTGuY53
    SmArTGuY53 Guest
    How can you be certain this is not a software issue? This is happening to several accounts across the globe like myself and I have checked all of my payments are up to date.
     
    SmArTGuY53, Oct 31, 2018
    #9
  10. Miss Bijoux Win User

    Xbox Live telling me I have gold but multiplayer game's telling me otherwise?

    Hey guys -

    Sorry to hear about this. For account and/or billing related issues, you'll need to reach out directly to

    phone support
    for further assistance. We are unable to assist with those issues here on the public facing forums.

    Thanks for understanding and apologies for any inconvenience this may cause.
  11. {Parity} Win User

    Xbox Live telling me I have gold but multiplayer game's telling me otherwise?

    OP you are showing silver here not gold.
  12. SmArTGuY53 Win User

    Xbox Live telling me I have gold but multiplayer game's telling me otherwise?

    Hey guys -

    Sorry to hear about this. For account and/or billing related issues, you'll need to reach out directly to

    phone support
    for further assistance. We are unable to assist with those issues here on the public facing forums.

    Thanks for understanding and apologies for any inconvenience this may cause.
    How can you be certain this is not a software issue? This is happening to several accounts across the globe like myself and I have checked all of my payments are up to date.
  13. RobertBuckalew Win User

    Xbox Live telling me I have gold but multiplayer game's telling me otherwise?

    You show gold here , try and sign out of your profile , then right back in....
  14. aetherfox33 Win User

    Xbox Live telling me I have gold but multiplayer game's telling me otherwise?

    I'm having this same problem. My Microsoft account confirms that Xbox live expires on October 2016 but games won't let me get online. Interestingly enough, I can get September's free games without issue (gold subscription is active).
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Xbox Live telling me I have gold but multiplayer game's telling me otherwise?

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