xbox live suspension

I received a suspension of 28 hours for no apparent reason. the reason listed was a generic chat related matter, but did not provide any proof of wrongdoing. I am not aware of any wrongdoing. I did file a complaint against a crew for lobby banning me
and about 5 other friends so they could have a "private public lobby." I am also not eligible for a review for no apparent reason

The system appears to be circular in nature designed to punish with no recourse. If you talk to support, they say "Customer support cannot modify or provide further details about this action."

if you ask how to talk to enforcement, you get redirected to the
https://enforcement.xbox.com which doesn't provide you any way of talking to someone. then they cram this crap in your face about integrity, compassion, precision and team, even though enforcement does not represent
any of this.

why does Microsoft have this secret police system that has no accountability????

:)

 

XBox Live Suspension

Throw rocks at it.

 

XBox Live Suspension

I used to love reading the threads in that forum they were always good for a laugh.

 

The only way to contact anyone that can alter suspensions (or to appeal it or ask about it) is to contact enforcement through a case review:

https://enforcement.xbox.com/en-US/home/howto#sub-topic0-6 Xbox support and phone support can not alter suspensions. Only enforcement can - and ONLY through a case review. To do a case review your suspension must be active, have been applied within the
last year and be longer than 24 hours. You may have to do a quiz on the code of conduct before you can do a case review, and if you fail you will have to wait 24 hours to try again.

 

Any Enforcement with less than 48 hours suspension time cannot be reviewed as it would take this amount of time to review the case. You will need to wait until this is over unfortunately.

As to the suspension this would have been due to breaking the code of conduct and someone reporting this.

Microsoft’s Code of Conduct Explained for Xbox Live Customers

As to enforcement more information can be found here :-

Xbox Enforcement | What's Happening

 

more circular garbage that doesn't answer the question or create any source of accountability. I am not allowed to know why I was banned for 28 hours????

 

this is a fun set of explanations in the enforcement myths section of
https://enforcement.xbox.com/en-US/home/howto#sub-topic0-5

"By visiting our
Code of Conduct page, you can see how Microsoft’s Code of Conduct applies to Xbox Live. This includes a number of examples of prohibited conduct and content. These examples help illustrate the spirit of the rules, but
as stated in the document, they are not meant to be a complete list of possible violations."

basically, this says that you have to follow all rules, known and UNKNOWN, and if you make any perceived violations, their computer system will auto suspend / ban you. Since a computer is banning you and it is not required to explain it's actions, well
MS won't take any responsibility

 

You're only eligible for review if it's a long suspension. But the ET only take action if they are 100% sure.

 

Suspensions/bans are issued by the enforcement team, not a computer. The enforcement team investigate every complaint they receive and will only issue a suspension if they determine you have done something to violate the code of conduct.

 

ya, sure they are done in person. you should read your friend's comment above before lying to me

"Any Enforcement with less than 48 hours suspension time cannot be reviewed as it would take this amount of time to review the case. You will need to wait until this is over unfortunately." Basically, let's say a "person" has the time to instaban me literally
within minutes of my complaint I filed, but that same " person" needs more than 48 hours to review the incident and has no phone or contact information to get a hold of?

IF THEY WERE BEING REVIEWED, THEN IT WOULDN'T TAKE 48 HOURS TO REVIEW

 

Smwutches is correct in stating that the Xbox Live Policies Enforcement Team (XBLPET) does "pull the trigger" on suspending an account.

The review being mentioned is the "case review", another term for an appeal of the suspension. Since short-term suspensions are considered first-time offenses, they're not subject to such an appeal. The only potential way that you would learn the specifics
(that is, "at 2:30pm you did a thing that was against the rules", for example) would be in a case review. A 28-hour suspension is essentially a time-out or "go to your room" punishment.

 

now we're starting to get some truth here. You have a system that insta bans people without proving any proof of wrongdoing. then, you have a system that does not allow for any accountability of those action, nor does it care if the actions are even correct

along with this, you hit people with "first offense, second offense, etc" escalating penalties when you have no idea if the people even violated the rules.

let me throw something at you that may be beyond comprehension. at the time of my ban, 22 players in a GTAO session set up a "private / public room " , basically invite only room, but not an invite only room (a public session.) they immediately attacked
me verbally and at least 20 players voted me out of the room just because when I hit the "join friends" button, it put me in that room automatically. the leader most likely filed a complaint against me that was false as he was extremely aggressive. Immediately
I get this ban.

you ever think your almighty system might be doing a lot of harm to your customers?

 

This is a community based forum so we are all just fellow gamers, not Microsoft employees.

Investigations take time so your suspension may not have been for that interaction. It could have been for something that took place days or weeks before.

 

There is no "insta-ban". The incident in question was reviewed by an XBLPET member, who reviewed the evidence of the incident and determined that an infraction of the Xbox Live Code of Conduct came from your account. Based on the duration of the suspension,
it was considered a minor infraction, but nonetheless one that was worthy of a suspension.

As to what you describe, you would NOT be suspended for that. If you join a match and are "voted out" for nothing more than not being part of the intended group, you would NOT be suspended, as such an action is not an infraction of the Code of Conduct. Even
if the leader did report you, XBLPET would have reviewed the incident and determined you did nothing wrong other than appear in a room where they wanted to control who was in it. False reports are tossed and do not result in suspensions.

 

No. They do not have a system that autobans.

Someone reports you, the enforcement team investigates said (not an immediate process) report to verify whether it is a valid report.

If the report is valid enforcement action is taken.

If the report is not valid then no enforcement action is taken against you. In fact enforcement action may be taken on the person who filed said false report instead.

Will I get banned just because I received complaints?

No. A common misconception is that a certain number of reports will result in an automatic suspension. According to the myth, even if you haven’t done anything wrong someone can get you suspended by encouraging
players to file many complaints. This is completely untrue.

XBLPET investigates complaints and takes each report into consideration when making an enforcement decision, but a certain volume or frequency of complaints doesn’t guarantee a suspension. We take an evidence-based
approach to enforcement and take numerous factors into account when considering issuing a suspension. The context around the content or activity is particularly essential and drives our decision-making process. Simply put, there is no magic formula that instantly
results in a suspension.

Despite what some may claim, XBLPET will never ever ban anyone “for no reason”. Suspensions always occur as a result of a specific Code of Conduct violation.



Xbox Enforcement | How Do I