Xbox Live support

Lithium Ai · Mar 4, 2017

So I've been downloading Star WARS Battlefront all day (reinstalling really I've played the game and own it) and when it finished I tried to play online and a pop up appeared and said I had to buy xbox live gold again but I got it for christmas, why is it
saying that how do I fix my gold??

:)

MerlinKM · Mar 4, 2017

Does XBOX live still work for the Xbox 360?

Xbox live stills works for Xbox 360 as it always did. Support hasn't been altered, yet.

Int3rceptor · Mar 4, 2017

Day One Controller Faulty?

same for me pal. strange one. whats annoying me is that microsoft have sent no email updates or anything to let me know whats going on. i know it was delivered because of the ups website but i expected some contact from microsoft to keep me informed. worst thing is ive had some free time recently and cant get playing cod :-(Click to expand...
Click to expand...

There is a link buried on the support site where you can start an online chat with the support team - Xbox One Support | Xbox 360 Support | Xbox Live and Billing Support
Might be worth a shot mate.

joshvlogs35

my Xbox Live when logging on it says service alert

onyxishere

Ok, you're showing as having a gold membership here so just try and access a multiplayer game.

Bstreateast

this is not pertaining to this GT. I can't post the issue from the GT it affects as it is now banned...

8fa405c2-3307-42f7-8

As said above, yes when you are playing multiplayer games.

XBF Paul M

Hiya!

Paul from the Xbox Forums Team here to assist with the issue, it would appear that you're trying to get ahold of
Customer Support
to get more information on a charge made to your account. Based on the information provided, you've already tried contacting customer support and are unable to get ahold of a live representative. As well you've also tried filling out the

Request a Refund Form, but there has been no success on the website at this time. I suggest still trying to submit that form maybe on another PC or Laptop. Otherwise continue trying to contact customer support(Steps listed below), unfortunately we can not
help with any billing issues here on the forums. Sorry bud. I do hope you get this issue taken care of, please let us know how it goes.

Steps On Requesting a Callback from Support

Contact us here
Select My Account
Say No thanks to the virtual agent
Select Error Messages and codes
Skip step 3 and go to step 4
Select request a callback from support

Best Wishes,

Paul Xbox Forums Team!~

Xbox Live support