Xbox Live subscription reactivated without my knowledge.

I have just been billed €6.99 for Xbox gold membership that I didn't purchase.

2 months ago (20th Jan) I bought 1 month of Xbox gold membership and then immediately turned off my auto renewal.

Last month (20th Feb) I wasn't billed by Microsoft because my auto renewal was off.

Today, I've just been billed €6.99 again and checking my account I see that auto renewal has miraculously been switched on!!

I'd like a refund please as I never reactivated it.

I've checked my PayPal history and I can see a payment in January, no payment in February and now this payment in March so I believe this proves that the auto renewal was set to off after my 1st payment.

Please sort this out asap, my opinion of Microsoft at the minute is low enough without you taking money out of my account that I didn't authorise

CJ

:)

 

Two subscriptions at the same time

 

Charged for Xbox Live before year was up

may 2017 I purchased one year Xbox Live however February 2018 I've been charged for 3 months Xbox Live I had previously turned off my auto renewal but was still charged on my credit card. We always use redeem codes to buy in house
game purchases but since the renewal has gone through my card has been reactivated on the account and my children have purchased without my knowledge. Trying to contact Microsoft to sort it out has become a nightmare can anyone help

 

Since this is a billing issue you will need to contact support directly.
support.xbox.com/contact-us