Xbox live subscription constantly being cancelled

i recently tried to renew my xbox live account it worked fine for about a month, i get an email from microsoft stating that i cancelled my account. i try to renew again but as soon as i get my confirmation email, i get an email from microsoft stating that
i cancelled my subscription. xbox.com is no help. No one seems to have this or similar issues that i can find.

Right now i have Titanfall and Battlefield 4 staring at me completely useless. This is torture.

Can anyone help?

Regads:

:)

 

Xbox live paid 4 times credit card 4 times charged and 4 times cancelled by microsoft

Xbox live paid 4 times credit card 4 times charged and 4 times cancelled by microsoft.... I dont know what to do, my credit card was charged 4 times and 4 times my xbox live subscription was cancelled... I was thinking that my credit card was not being charged
so every time that I've received the ms email telling me that the subscription was cancelled I've tried to bought again. But the 4 times was charged and the worst is that now I doesnt even have a subscription active!!!!!!!

 

Charged Twice

Hi, I was charged twice for a yearly subscription to Xbox live for 59.99+tax in the same day. I cancelled my subscription for Xbox live and should be getting a refund. After doing so I don't have Xbox live but am being billed for having it. Due to being
charged twice only one of them will come off my bank statement. How can I cancel my subscriptions and get a full refund and purchase xbox live once and be billed properly for one payment?

 

Sorry to hear it. A few other people have been experiencing this as well over the last little bit. Give phone support a call and they can help you sort it out.

support.xbox.com/contact-us