Xbox Live Security

Your welcome.

Best thing you can do to ensure online security for your account is to take a look at this and follow all the suggestions.

Account security checklist.

If not all I would definitely suggest you do these for your accounts security at the minimum.

Require your windows live ID password to sign into Xbox LIVE.

Set an Xbox LIVE passcode on your account.

And then there is this guide.

What to do if your account has been stolen.

Hey there, can you try clearing your system cache and doing the proofs process again. Post back if it works or if the problem
persists, including the error code please.

Hey there, I suggest you give this method a try if it's not recognizing the password.

• Delete your profile (profile ONLY as opposed to profile and items, when prompted)
  
• Clear your system cache 3 times
  
• Re-download your profile
  

Instructions to do those are linked in each step. Let us know if that works for you!

If not, try resetting your password and trying again after those three steps.

Do you have a passkey set up to protect your privacy settings? If not, setting one up may help with being able to make the changes. See the instructions here (Step 3): https://support.xbox.com/en-US/xbox-one/security/cannot-change-my-privacy-settings

I have seen the best luck making the adjustments from Xbox.com, instead of the console itself.

https://privacy.microsoft.com/en-US/xbox-one-privacy-and-online-safety

Good luck!

Hi there ctk! Sorry to hear about the missing MSP's. Please take a look at some of the articles below. You will need to contact support so they can open up a case for you and investigate it. Thanks!

Xbox LIVE Account Security Checklist

Types of Xbox LIVE Account Theft

Xbox LIVE Account Stolen?