Xbox live says I dont have gold, try to buy it and it says I do have gold.

Discus and support Xbox live says I dont have gold, try to buy it and it says I do have gold. in XBoX on Consoles to solve the problem; Ok, bought an xbox about a week ago with fallout Love the system, Fallout is amazing. However, I got a prompt at the initial setup to get live gold,... Discussion in 'XBoX on Consoles' started by WingedOdin, Dec 28, 2015.

  1. WingedOdin
    WingedOdin Guest

    Xbox live says I dont have gold, try to buy it and it says I do have gold.


    Ok, bought an xbox about a week ago with fallout Love the system, Fallout is amazing. However, I got a prompt at the initial setup to get live gold, which was odd because i thought it was auto renewed, but I had been gone 6 months to boot camp and
    job training. I try the 14 day trial and then xbox realizes I have live and doesnt bother me again. I have been on Fallout exclusively until now so no use of my Gold. Now I just got Battlefield 4 and it won't let me play with my little brother. I did my research
    and have tried:

    Shutting off and restarting my system (have used power button hold for 5 sec, unplug for 30 sec, tried those 2 methods twice each)

    Deleting my account and re downloading it (this just gave me the prompt at initial startup to buy gold followed by me entering a code and being told I have gold already)

    Deleting my account, unplugging, then redownloading (same as not unplugging)

    I plan to call support at some point if this doesnt get resolved by tomorrow.

    Please help me. I honestly dont care if i have to pay the whopping $1 to get a month, I just want to play Battlefield with my brother.

    :)
     
    WingedOdin, Dec 28, 2015
    #1
  2. Xbox Gold bought but not working

    I bought the $1 Xbox Live gold for this month and my account says I have Gold but when I go into any game I have, it says I dont have it and tells me to buy it. When I click on it to buy it, it goes to a screen and says manage Gold and says I have it but
    in my games, i don't. This applies to all my games.
     
    SolidNest660216, Dec 28, 2015
    #2
  3. ExeCuuuute
    ExeCuuuute Guest
    I have 1year Xbox live gold. If i try to join a online game it says i have to buy Xbox live gold

    If i go to my subscriptions at Microsoft and on my Xbox one it says that i have 1 year of Xbox live Gold . But if i try to join a online game it says i have to buy a gold membership. What can i do?
     
    ExeCuuuute, Dec 28, 2015
    #3
  4. Xbox live says I dont have gold, try to buy it and it says I do have gold.

    Did you try clearing your cache. If not try doing that.. i honestly dont know why this is happing to you but if you can't get this thing resolve i strongly recommend you call xbox support to get this thing straight out so you can

    game online with your brother.
     
    LORD AlMIGHTY6, Dec 28, 2015
    #4
  5. WingedOdin
    WingedOdin Guest
    Yep, cleaned the cache, not that there should have been anything.

    My xbox was brand new.
     
    WingedOdin, Jan 1, 2016
    #5
  6. CK1470
    CK1470 Guest
    Hi there,

    Since you've already done most of the troubleshooting steps I can also think of, I think it would be best if you contact Xbox Support already for this. You can either chat with them, call them, or even have them call you depending on your location.

    To get in touch with them, just click here.

    Hope I was able to help in some way.
     
    CK1470, Jan 1, 2016
    #6
  7. Hi there, MaryJane.

    It's best to create a new thread with regards to your own situation. The OP's problem seems to have been resolved (by looking at their profile) as they have been playing online. It could have been a matter of simply waiting for LIVE to work itself out.

    You're showing as a Gold member on the forums so if the problem does not resolve itself give xbox support a call.
     
    MeanMachine 47, Oct 31, 2018
    #7
  8. MeanMachine 47 Win User

    Xbox live says I dont have gold, try to buy it and it says I do have gold.

    Hi there, MaryJane.

    It's best to create a new thread with regards to your own situation. The OP's problem seems to have been resolved (by looking at their profile) as they have been playing online. It could have been a matter of simply waiting for LIVE to work itself out.

    You're showing as a Gold member on the forums so if the problem does not resolve itself give xbox support a call.
  9. CK1470 Win User

    Xbox live says I dont have gold, try to buy it and it says I do have gold.

    Hi there,

    Since you've already done most of the troubleshooting steps I can also think of, I think it would be best if you contact Xbox Support already for this. You can either chat with them, call them, or even have them call you depending on your location.

    To get in touch with them, just click here.

    Hope I was able to help in some way.
  10. WingedOdin Win User

    Xbox live says I dont have gold, try to buy it and it says I do have gold.

    Yep, cleaned the cache, not that there should have been anything.

    My xbox was brand new.
  11. LORD AlMIGHTY6 Win User

    Xbox live says I dont have gold, try to buy it and it says I do have gold.

    Did you try clearing your cache. If not try doing that.. i honestly dont know why this is happing to you but if you can't get this thing resolve i strongly recommend you call xbox support to get this thing straight out so you can

    game online with your brother.
  12. voteDC Win User

    Says i dont have Gold

    You'll have to call Support to sort this out, as you'll need to provide information that you shouldn't post on a public forum.

    -

    You can find your local support number by following the information behind this link
    support.xbox.com/call-us.
Thema:

Xbox live says I dont have gold, try to buy it and it says I do have gold.

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