Xbox Live Rewards won't recognize my gold membership status?

Discus and support Xbox Live Rewards won't recognize my gold membership status? in XBoX Rewards & Social to solve the problem; I've had xbox live gold for nearly a full month now, bought the one year subscription for $60+tax from the Microsoft store, and every time I try to... Discussion in 'XBoX Rewards & Social' started by v3xxy, Jan 20, 2018.

  1. v3xxy
    v3xxy Guest

    Xbox Live Rewards won't recognize my gold membership status?


    I've had xbox live gold for nearly a full month now, bought the one year subscription for $60+tax from the Microsoft store, and every time I try to sign up and confirm for the Xbox Live Rewards stuff I keep getting the same error that I don't have xbox live
    gold on my account? I've tried several different times throughout the week and I keep getting the same error messages. Any way I can fix this? Or did I get the wrong subscription or something related to that?

    :)
     
    v3xxy, Jan 20, 2018
    #1
  2. My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    "My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member."

    I have xbox Live Gold Membership I pay for yearly...but I still don't think my Xbox live Rewards recognizes it???

    Thanks
     
    xbabycakesx187, Jan 20, 2018
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Issue with gold/xbox rewards

    Hello Bankai Ichigo X,

    Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

    —My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
     
    XBLRewards8, Jan 20, 2018
    #3
  4. Xbox Live Rewards won't recognize my gold membership status?

    That's odd. Nope you got the correct subscription. You also don't need xbox live gold to join rewards it just gives you more advantage to earn more points. Does this happen when you click that link to signup/login? If that's not the link you're trying to
    click. Can you describe what is it? This will help everyone here to isolate the problem

    Xbox Live Rewards won't recognize my gold membership status? [​IMG]
     
    xHTGx Bonafide, Jan 21, 2018
    #4
  5. v3xxy
    v3xxy Guest
    Yes, the link I click is the "Join Xbox Live Rewards" and then when I choose the "Yes I want to participate in the Xbox Live Rewards program" it sends me straight to a page that says

    "We're Sorry. Unfortunately, you can't join Xbox Live Rewards right now. It's strictly because you need an Xbox Live account to join Xbox Live Rewards. Just follow these simple steps:

    Step 1: Connect to your Xbox One or Xbox 360

    Step 2: Join Xbox Live*

    Step 3: Come back and sign up for Xbox Live Rewards

    If you have already taken the steps listed, please try again soon. "

    And when I try again in a day or two it gives me the exact same message.
     
    v3xxy, Jan 22, 2018
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello v3xxy,

    Apologies for the inconvenience. We have adjusted some information on your account. This should take about 96 hours to fully populate throughout our database, after which you should be able to register.
     
    XBLRewards8, Nov 3, 2018
    #6
  7. XBLRewards8 Win User

    Error in gold status

    Hello DannyWC,

    We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  8. XBLRewards8 Win User

    Issue with gold/xbox rewards

    Hello Bankai Ichigo X,

    Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

    —My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  9. XBLRewards8 Win User

    Gems not received

    Hello Wisefr0g,

    After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  10. Hordie Win User

    Reward Points

    Hi SmartMart1971,

    Sorry you're having issues with your rewards. How did you renew, and did you use a promotion? Below is from the FAQ page here.

    Q. My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    A. Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  11. Drakken Saer Win User

    Will remaining Live Gold Trial days be added to a new gold subscription and can I get Reward points with a trial?

    Hi there Bl4chSh33p,

    As per the Xbox Live Rewards FAQ, trial memberships may not be eligible for Xbox Live Rewards. See here: "Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership,
    we may not be able to recognize you as an Xbox Live Rewards Gold member."

    Purchasing an Xbox Live subscription while on a trial SHOULD add the remaining days of the trial to your subscription. I'm not 100% certain on that though.
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Xbox Live Rewards won't recognize my gold membership status?

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