Xbox live rewards won't deposit and email told me to post here

Hello ithappens14,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

If you received the email from microsoft rewards you need to go through their customer support here: https://account.microsoft.com/rewards

If you received it from Xbox Live then you would need to post in the Promotions Forum.

Xbox Live Rewards deposits points directly in your account and there are no codes/gift cards that they give out.

Well, I first posted it there, and they told me it wasn't an Xbox Rewards email and they directed me here. But, could someone else redeem the code on their account instead of mine?

We see that your Credits were successfully deposited on June 17th

Those were rewards credits that I'd already cashed out. I still had points on the account (and gems) that I was told on the FAQ would be transferred to Microsoft Rewards. That hasn't happened yet.

However, we can only answer questions about Xbox Live Rewards. For any questions about your Microsoft Rewards Account after the transition, you should reach out to Microsoft Support via the link in the transition FAQ.

I used the link to reach out to them before coming here. They told me that my Xbox Live Rewards account definitely hasn't been transferred yet. They then told me there's nothing they can do about it as they can only deal with Microsoft Rewards. I was given
another email address to contact by them, and the person on the other end of that directed me to this forum as the place I'll definitely be able to get help. And now you're saying the same as the first person and shifting me back to them.

Known glitch > should fix itself > don't worry about it > gamerscore says 3565 where I'm sitting.