Xbox Live Rewards : Update your account to claim your Rewards.‏

That's generally a database issue and not actual issue with your account. It's something the program have been trying to fix for a while, but until they have a fix, you will continue to see that message. However, you will want to post on the Rewards forum
so support can verify if that is the issue or if there is something else -
forums.xbox.com/.../29.aspx

Hello,

From the previously available FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in.

From the transition FAQ:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?



If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your
Microsoft account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.


If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.

Hello xSuuperSoldieRx,

Xbox support cannot adjust a Xbox Live Rewards account. They awarded you a refund in our name, but that was not done through our Xbox Live Rewards program.

Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Russian Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time
of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
currency, it cannot complete when your Microsoft Account is of a differing currency. However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update
your Microsoft account to match your Xbox Live Rewards location.

Hello xSuuperSoldieRx,

Xbox support cannot adjust a Xbox Live Rewards account. They awarded you a refund in our name, but that was not done through our Xbox Live Rewards program.

Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Russian Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time
of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
currency, it cannot complete when your Microsoft Account is of a differing currency. However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update
your Microsoft account to match your Xbox Live Rewards location.

Hello Fooman131,

Once your account has been resolved with MS Support with a UA (Unauthorized Acccess) Claim Investigation. That GT is associated with your Xbox LIVE Rewards program. It is GT specific. So if you're loggin on with a different GT and not your original one,
that is why your Rewards are different. You cannot merge rewards from one GT to another, unfortuantely.