Xbox Live Rewards Transition Issue

Hello I have an issue with the migration to Microsoft Rewards that will be happening in June. I’ve been a pretty big fan of the rewards program and a member for quite awhile. But with this migration I will lose access to any rewards since my existing Microsoft
Rewards account has been suspended for several years now due to a poor choice I made back then. I was wondering if my account’s suspension can be lifted before this migration happens or otherwise I will have to opt-out of the rewards program before this transition
will happen which would be really unfortunate. I hope you can help me in some way.

:)

 

Opt out of xbox rewards

Hello vini3625,

Opt out Credits will be deposited by the time your region is fully transitioned into Microsoft Rewards, and Xbox Live Rewards fully ceases for your region. You can see the timeline for the transition in your region in the transition FAQ. Gems have a value
of one Xbox Live Rewards Credit, or one Microsoft Point, as mentioned in the transition email.

 

Migration to Microsoft Rewards

Hello imzenumberuno,

The transition to Microsoft Rewards from Xbox Live Rewards will only affect specific Xbox Live Rewards regions, where they will be transitioned to Microsoft Rewards. As a US member, you already have access to Microsoft Rewards, for example.

 

If you haven't already, you would have to contact Microsoft Rewards support about the suspension - https://support.microsoft.com/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=m...
Since the Xbox Rewards program is completely separate, Xbox Rewards support cannot handle anything concerning the Microsoft Rewards program.

 

Hello Count Aizen,

If you have questions about your account after migration, you should contact support, as mentioned in the FAQ:

Where do I go to get help, more information, or to give feedback?

• If you have feedback about Microsoft Rewards, please send us an email at L: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***.
• If you need any help with your account after it transitions to a Microsoft Rewards account, contact us.
• For additional information about the transition and your Xbox Live Rewards account, you can reach out to us on our dedicated Xbox Live Rewards support
  forum or on Twitter @XboxLiveRewards.
• For more information about the Microsoft Rewards program, click here.