Xbox live rewards support help

Discus and support Xbox live rewards support help in XBoX Rewards & Social to solve the problem; I can't seem to ever get any rewards even though I buy a lot of digital games and bought an Xbox one s over Christmas as my second Xbox with a reward... Discussion in 'XBoX Rewards & Social' started by Rock N You 04, Jan 16, 2017.

  1. Rock N You 04
    Rock N You 04 Guest

    Xbox live rewards support help


    I can't seem to ever get any rewards even though I buy a lot of digital games and bought an Xbox one s over Christmas as my second Xbox with a reward incentive. I know there is a reward for your first digital game purchase but still never have received.
    Please help.

    :)
     
    Rock N You 04, Jan 16, 2017
    #1
  2. Strabeon
    Strabeon Guest
    Xbox Live Reward Deposit

    I have received an Xbox live rewards deposit for $##.##

    I have been told by Xbox support that this should appear in my Xbox Live rewards.

    I am unable to see this in my Xbox live rewards?

    Please help... thanks
     
    Strabeon, Jan 16, 2017
    #2
  3. Strabeon
    Strabeon Guest
    Xbox Live Rewards Deposit

    I have an Xbox Live Rewards Deposit of $##.##
    on my MS account. I have spoken to support and they said the deposit should be in my Xbox Live Rewards but I cannot see it there - please help
     
    Strabeon, Jan 16, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Xbox live rewards support help

    Support will check into your account, but keep in mind that in order to qualify for the first purchase offer, the content has to be purchased using currency from your Microsoft account balance. Credit card/Paypal purchases are not eligible for that offer.
     
    Smwutches, Jan 16, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello Rock N You 04,

    Regarding Rewards for game purchases, after reviewing your account and your statement, it sounds like you may not be clear on how to earn in our program. You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

    Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

    We have reached out to our MicrosoftStore.com team, and they do not report any console purchase for this account. The console upgrade offers were only for purchases of consoles from MicrosoftStore.com. Purchases from places like a physical retail store would
    not qualify (we cannot track those purchases in any way).

    Regarding the first time purchase offer, as Smwutches' says, you must make a purchase using your Microsoft Account as the payment method in order to complete that offer.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. Smwutches Win User

    Xbox live rewards support help

    Support will check into your account, but keep in mind that in order to qualify for the first purchase offer, the content has to be purchased using currency from your Microsoft account balance. Credit card/Paypal purchases are not eligible for that offer.
  7. XBLRewards8 Win User

    Xbox live rewards support help

    Hello Rock N You 04,

    Regarding Rewards for game purchases, after reviewing your account and your statement, it sounds like you may not be clear on how to earn in our program. You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

    Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

    We have reached out to our MicrosoftStore.com team, and they do not report any console purchase for this account. The console upgrade offers were only for purchases of consoles from MicrosoftStore.com. Purchases from places like a physical retail store would
    not qualify (we cannot track those purchases in any way).

    Regarding the first time purchase offer, as Smwutches' says, you must make a purchase using your Microsoft Account as the payment method in order to complete that offer.
  8. Mountain Dew Win User

    where is my code?

    Hello. I believe you've confused the Microsoft Rewards program with the Xbox Live Rewards program. These are two separate programs. For help with Microsoft Rewards you will need to contact support via the link for support on their page at
    https://rewards.microsoft.com
  9. StuartATrueRed Win User

    call of duty advanced warfare day zero code

    Hi, you need to make a post in the xbox live rewards forums, and a member of rewards support will be able to help you further with your query. forums.xbox.com/.../default.aspx
  10. III Logical III Win User

    Xbox rewards verification

    Hello,

    -

    For help with 'Xbox Live Rewards'' issues, please head to the Rewards Support section.

    I will give a link below which is clickable, you should post on that forums and they will help as soon as possible.

    -

    Xbox Rewards Support

    Please post a thread on that forums, and they will help you.

    -

    Thank you.
Thema:

Xbox live rewards support help

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