Xbox Live Rewards special offer not credited to my account

edunaka · Jun 17, 2017

I've received an e-mail telling about a Xbox Live Rewards special offer where I would receive 6000 Xbox Rewards Points if I spend a certain amount of money (which I did) before March 31 (2017), but I did not receive the points until now. I got in contact
with a Microsoft Escalation Analyst (Global Escalation Services) named Zil D. which asked to post my question to Xbox Live Rewards (@XboxLiveRewards) | Twitter (and received an Twitter asking me to post my issue here.

Hope somebody at MS could help me with this, as I'm trying to solve this issue since April with no success.

TIA,

Eduardo Nakahara

Gamertag:

:)

IndieRock · Jun 17, 2017

HELP! Xbox Rewards 50,000 to split when a friend upgrades

IndieRock said: L: ↑

So what are the terms of the deal? The answer to your question is probably in there.Click to expand...
Click to expand...

Xbox Live Rewards
Doesn't say anything about it. Pretty much sign into a xbox one after joining rewards and get 25,000Click to expand... Fulfill this offer in 4 simple steps:

1. Sign up for Xbox Live Rewards

2. Purchase an Xbox One

3. Log in to your Xbox One with your Gamertag

4. Be the first friend and you'll enjoy 25,000 Rewards Credits!

3. How to Receive Offer: During the Offer Period visit http://rewards.xbox.com/mymissions and follow the links and instructions log into your Xbox Live Rewards account and send an upgrade offer to friends (provide Xbox Live Gamertag) who are currently Xbox 360 members at least thirteen (13) years old and residing in one of the eligible locations listed in Section 1. If the friend you refer joins Xbox Live Rewards and then purchases the Xbox One console or console bundle from any retailer (online or in store) and then signs into Xbox Live via their Xbox One console purchased during the offer period, then both you and the friend you referred will receive twenty-five thousand (25,000) Rewards Credits each (the "Offer"). Approximate Retail Value ("ARV"): $25. Multiple participants are not permitted to share the same email address or Xbox Live account. Any attempt by any participant to obtain more than one (1) Offer by using multiple/different email addresses, identities, registrations and logins, or any other methods will void that participant's Offer and that participant may be disqualified. Rewards Credits will be awarded after the offer period upon completing the above steps.
Click to expand...

Murdy112 · Jun 17, 2017

I would like to get my Xbox live rewards points credited to my account

I would like to get my Xbox live rewards points credited to my account

XBLRewards8 · Jun 19, 2017

Hello edunaka,

Since you registered into the program as a US member, we created a US Rewards Account for you. Since your purchases were made in a regional currency that is not the currency of your Rewards region (USD), those purchases are not eligible for Rewards.

Additionally, we see that your Microsoft Account region no longer matches your Rewards Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards
Account region. This means when we attempt a deposit of USD into your Microsoft Account, the deposit will fail. It cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (
https://rewards.xbox.com/optout/ ) , wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (Xbox Live Rewards). If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still
being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

XBLRewards8

Hello edunaka,

Since you registered into the program as a US member, we created a US Rewards Account for you. Since your purchases were made in a regional currency that is not the currency of your Rewards region (USD), those purchases are not eligible for Rewards.

Additionally, we see that your Microsoft Account region no longer matches your Rewards Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards
Account region. This means when we attempt a deposit of USD into your Microsoft Account, the deposit will fail. It cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (
https://rewards.xbox.com/optout/ ) , wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still
being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

XBLRewards8

Hello Dope Ri0t,

As Smwutches says, we do not award Credits for achievements, unless as part of a special offer. If you are describing a Microsoft Rewards program, we cannot assist you with this issue. Our knowledge base is limited to Xbox Live Rewards issues.

XBLRewards8

Hello kil23mc,

Pre-orders are not eligible for MyVIP. You received Credits for your purchase of Gears of War 4 due to a special offer we ran in September. That offer was unique in that it also rewarded purchases made previously to the offers release. Normally, pre-orders
are not eligible for MyVIP, and are only Rewarded via special offers, located on the MyMissions page.

Smwutches

Then you did receive what you were supposed. As I said earlier, as a rewards member you're supposed to receive the 15,000 credits instead of the $10 gift code. Anyone who is not a Rewards member would receive the $10 code. The microsoftstore.com emails were
never updated to show the rewards offer, but that is per the terms of the offer.

rewards.xbox.com/.../terms-and-conditions

3. How to Receive Special Offer:...Xbox Live Rewards members qualifying for the Offer will not also qualify for the $10 Xbox Gift Card promoted on www.Microsoftstore.com.

yanjian

For help with Rewards program offers, you'll want to post in the Xbox Rewards Questions forum.

Rewards credits are not like Microsoft Rewards points. The credits are deposited directly into your Xbox account as currency.

Thanks, that's mean for 50,000 rewards credits they will be directly deposited as USD $50 to my account? (I'm in the US)

Xbox Live Rewards special offer not credited to my account