Xbox Live Rewards Region Issue

Discus and support Xbox Live Rewards Region Issue in XBoX Rewards & Social to solve the problem; [img] Unable to select region at the following link: Xbox Live Rewards , see attached for error message. c305bbb5-5f96-4ba6-9d2f-75150e2a8445 Discussion in 'XBoX Rewards & Social' started by NocturneReapurr, Jan 17, 2018.

  1. NocturneReapurr
    NocturneReapurr Guest

    Xbox Live Rewards Region Issue


    Xbox Live Rewards Region Issue [​IMG]

    Unable to select region at the following link: Xbox Live Rewards , see attached for error message.

    :)
     
    NocturneReapurr, Jan 17, 2018
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Is it possible to change region?

    Hello iHunt81,

    Since Xbox Live Rewards is transitioning to Microsoft Rewards in the US region, where you have registered, there is no way to change your Xbox Live Rewards region.
     
    XBLRewards8, Jan 17, 2018
    #2
  3. XBLRewards3
    XBLRewards3 Guest
    Support

    Hi Nenon. You are unable to change your Xbox Live Rewards region to your current Xbox Live region because the program is ending. In order to get a deposit, you must change your Xbox Live region to match your Rewards region, which is MEX.
     
    XBLRewards3, Jan 17, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Xbox Live Rewards Region Issue

    Hello NocturneReapurr,

    Since you are not a Rewards member, you cannot access that offer. If you only just recently registered into the program, please note that as mentioned on the registration page that it can take 48-96 hours to become a fully registered member.
     
    XBLRewards8, Jan 17, 2018
    #4
  5. XBLRewards8 Win User

    Sweepstakes sent to the wrong address? Is my reward lost forever?

    Hello Ma7ter Chief,

    Your region is not a valid Xbox Live Rewards region. Furthermore, we see no sweepstakes wins for your account.

    This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.
  6. XBLRewards8 Win User

    Rewards balance not showing/adding points accumulated prior to 11/01/2017.

    Hello J Rock v,

    We see that you are not a Xbox Live Rewards member. As was stated in November in both your emails and on the Xbox Live Rewards site, your region was migrated to the Microsoft Rewards program. This forum is for Xbox Live Rewards issues. The Microsoft Rewards
    program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.
  7. XBLRewards8 Win User

    Is it possible to change region?

    Hello iHunt81,

    Since Xbox Live Rewards is transitioning to Microsoft Rewards in the US region, where you have registered, there is no way to change your Xbox Live Rewards region.
  8. XBLRewards3 Win User

    Support

    Hi Nenon. You are unable to change your Xbox Live Rewards region to your current Xbox Live region because the program is ending. In order to get a deposit, you must change your Xbox Live region to match your Rewards region, which is MEX.
  9. XBLRewards8 Win User

    My credits were not deposited

    Hello xSuuperSoldieRx,

    Xbox support cannot adjust a Xbox Live Rewards account. They awarded you a refund in our name, but that was not done through our Xbox Live Rewards program.

    Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Russian Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time
    of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
    currency, it cannot complete when your Microsoft Account is of a differing currency. However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update
    your Microsoft account to match your Xbox Live Rewards location.
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Xbox Live Rewards Region Issue

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