Xbox live rewards questions

Discus and support Xbox live rewards questions in XBoX Rewards & Social to solve the problem; My account is good, keep doing monthly survey's !! 56c7348e-7334-4db0-90e4-54d7abfe785a Discussion in 'XBoX Rewards & Social' started by MEGADETHx314, Dec 5, 2016.

  1. MEGADETHx314
    MEGADETHx314 Guest

    Xbox live rewards questions


    My account is good, keep doing monthly survey's !!

    :)
     
    MEGADETHx314, Dec 5, 2016
    #1
  2. OndoyBahista
    OndoyBahista Guest
    OndoyBahista, Dec 5, 2016
    #2
  3. OndoyBahista
    OndoyBahista Guest
    OndoyBahista, Dec 5, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Xbox live rewards questions

    Hello MEGADETHx314,

    You are being asked to update your information because we have detected your deposits cannot be completed. This is due to you having a US Rewards Account and a Mexican Microsoft Account. Since the regional currencies of these regions do not match, we cannot
    complete a deposit.

    This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





    1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
    will cause your regions to match and allow your currency to be deposited.





    2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
    is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
    any other progress.





    If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
    You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
    which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (Xbox Live Rewards).
    If your join by date still shows "???", and not your recent registration date, then your account has not yet been successfully re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits
    from your old account to your new one.
     
    XBLRewards8, Dec 6, 2016
    #4
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Xbox live rewards questions