Xbox Live Rewards problem

Graviolapreta · Aug 5, 2018

I received an email from XLR stating that there is a problem with my account and because of this I was unable to deposit the rewards points

:)

KrisNengoFlow · Aug 5, 2018

My point problem.

Xbox live rewards problem my point not earned

HappyTroopa · Aug 5, 2018

Microsoftstore vs Xbox Store

I have Xbox Live Rewards too but I think the $15 Rewards credit is only good if you buy the physical copy through MicrosoftStore.com...?

Ambassador Kingz · Aug 15, 2018

Hey there, be sure to review your rewards account that can now be found here: https://account.microsoft.com/rewards/

If you need to get in contact with the rewards team, its best to do so here: https://support.microsoft.com/en-us/supportrequestform/cf50b787-a987-a7ff-133c-6c4e3f638013

Smwutches · Aug 15, 2018

Hey there, be sure to review your rewards account that can now be found here: https://account.microsoft.com/rewards/

If you need to get in contact with the rewards team, its best to do so here: https://support.microsoft.com/en-us/supportrequestform/cf50b787-a987-a7ff-133c-6c4e3f638013
Click to expand...

Since this is an Xbox Rewards program issue, this forum or Twitter are the only places to receive support.

Ambassador Kingz · Aug 15, 2018

Shouldn't it be support be available through the "promotions" portion of the support page?

Smwutches · Aug 15, 2018

Shouldn't it be support be available through the "promotions" portion of the support page?
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No. Xbox Rewards support only uses this forum and Twitter. The promotions portion is only for Xbox promotions which are separate.

Ambassador Kingz · Aug 15, 2018

There seems to be an issue/disconnect then as its quite clear the rewards team hasn't replied to multiple topics here. Additionally, with the merge of XBL rewards into Microsoft rewards, the Microsoft rewards team should have access to help Xbox users
who've been forced over to the new system.

Smwutches · Aug 15, 2018

There seems to be an issue/disconnect then as its quite clear the rewards team hasn't replied to multiple topics here. Additionally, with the merge of XBL rewards into Microsoft rewards, the Microsoft rewards team should have access to help Xbox users who've
been forced over to the new system.
Click to expand...

According to the Rewards Twitter, their support is still supposed to be posting here. Hopefully they will soon.

The Microsoft Rewards program and Xbox Rewards program are/were run by completely different programs. So Microsoft Rewards support does not have access to anything on the Xbox Rewards servers and vice versa. So Microsoft Rewards support cannot help with
Xbox Rewards issues. Essentially the merger was more of the Xbox Rewards program was shut down and anything remaining was moved to the Microsoft Rewards program which had already been running anyway. It wasn't a true merger. Xbox support doesn't handle either
rewards program, or any promotions for that matter, so they would only send people here for help no matter what they are needing help with.

Regular Xbox promotions (dashboard promotions, quests, etc.) are supposed to be handled through the Sales and Promotions forum as Xbox had a specific support team for those, but support has all but stopped posting in the forums for some reason so there is
no help for those offers at this point. It's all a huge mess right now.

Ambassador Kingz · Nov 3, 2018

Okay, I appreciate the explanation. I would definitely up vote you if I could

XBLRewards8

Hello Demonic Cage,

This is the forum for the Xbox Live Rewards program. We are the contact for Xbox Live Rewards issues. If you were forwarded here due to a Xbox Live Rewards issue, it is because we are the best available contact for answering, investigating, and otherwise
tracking down problems with the Xbox Live Rewards program.

SharperIsland65

microsoft rewards says they have nothing to do with this , all the live rewards problems need to be solved by live rewards team

alexwheeler

If you are a member of the xbox live rewards program and are a gold member of xbox live, you can send them a link found on your rewards refer page that your friend can use to sign up for xbox live gold, for this you will both recieve a reward for refering
stated on the rewards website. If this doesn't solve your problem, could you specify more about what your issue involves

XBLRewards8

Hello x Firefly 42 x,

At the moment, we have not received an estimate on when this problem will be resolved. We apologize for the inconvenience. If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition
to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards
catalog.

Stratty101

the new FF has fixed my xbox live rewards problem - maybe theres one positive from it

Xbox Live Rewards problem