Xbox Live Rewards - Pre-order rewards request

Ivan CXH · Nov 7, 2016

In Aug 15th, 2016, I received an email from XBox Live Rewards with the promotion to obtain 15,000 for the early pre-order games. So, I did buy Titanfall 2, with order number below:

Order date: August 15, 2016

I have received the game, but my 15,000 credits are still missing.

Would you help me to check when I will receive them?

I have all emails to confirm this order & promotion.

Thanks.

:)

ShockyLocke · Nov 7, 2016

Missing 5k credits plus punches

Missing 5k rewards for digital pre-order of Forza 7.. also missing punches for the 15k pre-order punchcard. After 10+ years on Xbox live I wonder how many rewards I haven't recieved from you guys after having been promised..

ronmc44420h · Nov 7, 2016

Pre order punch card issue

I am missing a punch on the Xbox live rewards pre order punch card I pre ordered call of duty ww2 and it's not showing it on Xbox live rewards and it didn't even punch the card for it

Smwutches · Nov 7, 2016

Credits for that offer should show about 10-15 business days after the game shipped as long as you preordered from microsoftstore.com

Ivan CXH · Nov 8, 2016

Ok, thanks.

I will wait until Nov 18th.

Cheers!

XBLRewards8 · Nov 3, 2018

Hello Chief Stereo,

The Credits are currently pending in your account. You can see all Credit events from your MyStatement on the MyRewards page.

XBLRewards8

Hello Azn Mans,

Only Xbox Live Rewards members are eligible for Xbox Live Rewards. Since you are not a member, you are not eligible for any Xbox Live Rewards. On top of that, this purchase would not have awarded any Credits since the only offer that awards Credits for pre-orders
is the Games on Demand offer, which requires three eligible pre-orders to complete.

Smwutches

Credits for that offer should show about 10-15 business days after the game shipped as long as you preordered from microsoftstore.com

Ivan CXH

Ok, thanks.

I will wait until Nov 18th.

Cheers!

XBLRewards8

Hello Chief Stereo,

The Credits are currently pending in your account. You can see all Credit events from your MyStatement on the MyRewards page.

XBLRewards8

Hello Drunatic,

As responded previously (https://forums.xbox.com/en-US/thread/de367276-301a-4bcc-bf70-fb4604711025) the FAQ for this offer was freely available on the website throughout
the entire "Pre-Order the Hottest Games" offer period. Since the offer is marketed solely toward physical purchases off the MicrosoftStore.com storefront, your digital purchase would not qualify. The offer appeared multiple times throughout last year, and repeatedly
referred to the advantage of utilizing this offer for pre-ordering physically by consistently remarking about free delivery:

Exclusive to Xbox Live Rewards members, you can pre-order your Xbox One or Xbox 360 games through Microsoftstore.com and earn 15,000 Rewards Credits for each pre-orderable game that ships by <<date>>. You’ll not only get an extra pre-order bonus as an Xbox
Live Rewards member, you'll also receive free shipping. Order now to guarantee free release day delivery!*

*Important note:Make sure to use the email associated with your Xbox Live Rewards account when you place your order through Microsoftstore.com, as that will confirm delivery of your Rewards Credits once your pre-order ships.

Xbox Live Rewards members qualifying for the Offer will not also qualify for the $10 Gift Card promoted on Microsoftstore.com.

Since your purchase was made digitally, and not through the MicrosoftStore.com site, it was not eligible for the 15,000 "Pre-order the Hottest Games" offer.

Xbox Live Rewards - Pre-order rewards request