xbox live rewards points not received

ACEBLAISE1976 · Mar 31, 2017

I have made some purchases on games and avatar items last month and not received any reward point

Im suppose to get 2000 points for avatar warrior items and 6000 points for game purchases over 60 usd (Stryder,pre-ordered Mass Effect: Andromeda )

:)

d3ath 1oMinG · Mar 31, 2017

Haven't Received 12-Month subscription Bonus on XBox Rewards.

I've been hearing problems with the Xbox Live Rewards and I recently noticed that I had not received points for renewing for the year.

I had renewed my XBox Live Gold Membership back in March, 2013. I have reviewed my points received and noticed I did get 10 Reward Points. However as stated on XBox Live Rewards website, 10 Reward Points is equivalent to a 1-Month Renewal. 200 Reward Points
would have been the proper amount for my 12-Month Renewal.

I was wondering why its not giving me the Rewards promised and if I was ever going to be receiving these points.

Thank you,

LAZY HITMAN 666 · Mar 31, 2017

my xbox live rewards are not being added to my xbox rewards account

i have been a xbox live rewards member since 2015 i have received 500 points for filling in two questionnaires, i have received no points for purchases or game play rewards or jems. i wish to receive a reply from xbox live rewards team thanks

XBLRewards8 · Apr 3, 2017

Hello ACEBLAISE1976,

You have a US Rewards Account. Since your purchases were made in a non US currency, they were not eligible for Rewards. Only Yyour Mass Effect Andromeda purchase was made in USD, but since it did not meet the 60 USD minimum requirement, it did not complete
the offer automatically. We will adjust in the missing change for you, but keep in mind that for future offers, you must spend the minimum required to complete the offer. You should see the change by the end of next week.

Daniel Breitschaft

Which Microsoft Rewards are you referring to? I live in Brazil and I am able to exchange the points received for the XBOX rewards I earn on Quests made in games, but I never received a physical reward.

Oraclea

Hi, note that unfortunately, you would have had to sign up for the rewards program in order to have received the rewards points at the time, and cannot receive them retroactively.

Additionally, Xbox Live Rewards has now merged into Microsoft Rewards. I'd definitely recommend checking it out- you can earn points for specific tasks and use those points to get prizes like gift certificates and Xbox Live Gold
memberships. For more information: https://rewards.microsoft.com/

Roger C

Hi calumboo! Have you tried checking the Xbox Live Rewards page? You'll be able to check the status of points awarded and points pending? Try checking there to see if you ever received your points, or not. Here is the link:

www.xbox.com/.../rewards

whiteandshiny

Hi, A xbox live subscription is not a eligible purchase to receive microsoft reward points https://rewards.microsoft.com/explore/xbox-to-ms-rewards-overview?mkt=en-ca

Civiks-005F7F47-E8B4

Hello there!

If you are reffering to receiving the 200 points for renewing your Gold Membership for 12 more months through
Xbox LIVE Rewards, then you can buy it from the Xbox or the Computer. Either way, you will receive your 200 points on the next rewards cycle.

-Civiks

xbox live rewards points not received